Aspiring IT/Cloud Support Specialist with Rapid-Learning Drive

A/G

Austin Grofe

Professional Summary

Motivated and adaptable professional transitioning into the IT and cloud technology field. Strong background in customer-facing roles, technical work, and fast-paced environments. Currently studying for the AWS Cloud Practitioner Certification and have completed 15+ licensing courses/exams in the mortgage industry, demonstrating the ability to learn complex material quickly. Known for communication, problem solving, and the ability to stay calm under pressure. Seeking an entry-level role in IT Support, Technical Support, Cloud Support, or related technology positions to begin a long-term career in cloud engineering and solutions architecture.

Professional Experience

Mortgage Loan Officer

New American Funding

2024 - Present

●Completed **15+ licensing courses and exams**, showing strong test-taking ability and learning discipline.

●Assisted clients with complex financial decisions, requiring accuracy, trust, and clear communication.

●Managed confidential documents and ensured compliance with regulations.

●Worked under strict deadlines, multitasking between multiple clients and systems.

●Learned and used digital mortgage systems, proving strong ability to adopt new technology quickly.

Tire and Lube Technician

Covert Chrysler Dodge Jeep Ram

2023 – 2024, Austin, TX

●Performed vehicle maintenance with high attention to detail and safety.

●Communicated with service providers, dispatch, and management to keep workflow smooth.

●Identified and resolved problems quickly in a fast-paced environment.

Mover / Team Lead

Einstein Moving Company

2022 – 2023, Leander, TX

●Led teams on-site, delegated tasks, and ensured efficient workflow.

●Maintained strong professionalism with customers while solving issues in real time.

Tire Technician / Assistant Manager

Discount Tire

2020 – 2023, Georgetown, TX

●Provided high-level customer service and managed challenging issues effectively.

●Trained and supervised team members, ensuring accuracy and safety.

●Adapted quickly to unexpected problems in a fast-paced, high-volume environment.

Host / Server / Trainer

Pluckers Wing Bar

2017 – 2020, Round Rock, TX

●Delivered excellent customer service in a demanding environment.

●Trained new employees and ensured company standards were met.

Relevant Skills

●Currently Studying: AWS Cloud Practitioner (EC2, S3, IAM, Cloud Concepts)

●Basic knowledge of networking, DNS, cloud computing, etc

●Strong troubleshooting and problem-solving abilities

●Excellent written and verbal communication

●Ability to quickly learn new technical tools and systems

●Experience handling sensitive customer information (mortgage/finance)

●High attention to detail and documentation

●Works well under pressure and in fast-paced environments

●Leadership and training experience

Skills

●Ability to perform in a fast-paced environment

●Excellent communication skills both written and verbal

●Attention to detail

●Ability to collaborate effectively

●Digitally Proficient

●Excellent Problem Solving and Critical Thinking Skills

●Mechanical Knowledge (Tire, Lube, Breaks, State Inspections, Etc.)

●Ability to work and excel in a fast-paced environment

●Strong experience in Leadership and Training Roles

●Sales Experience

●Driving Experience with a large Box truck

Education

High School Diploma — Round Rock High School (2019)

Mortgage Loan Originator Licenses (15) — New American Funding (2024 – Present)

References

Available upon request.

737-***-**** ********@*****.***

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