Recent IT Graduate Seeking Entry-Level Roles

Steven Suarez

206-***-**** ***************@*****.*** Seattle, Washington

Education

University of Washington Bothell, WA

Bachelor’s in Applied Computing, concentration in Information Technology September 2019 – March 2024 Experience

Seasonal Sales Associate April 2025 – September 2025 The Home Depot Shoreline, WA

• Provided customer support both by phone and on the sales floor, averaging a 95% resolution rate for ticketed issues

• Processed an average of 50+ transactions per shift using dynamic inventory systems, ensuring 100% accuracy in order entry and payment handling

• Partnered with service desk to diagnose and escalate network and POS system outages, improving issue resolution time and minimizing business disruption

Volunteer Work

Freelance Community Pet Sitter September 2017 – Present Independent Volunteer Shoreline, WA

• Walked and exercised an average of 5+ dogs and cats weekly for family and friends in need, providing leash training and play sessions to enhance socialization and reduce stress-related behaviors in kennel environments

• Fed, hydrated, and administered prescribed medications to dogs and cats of various breeds, ensuring 100% adherence to medical schedules and dietary requirements

• Maintained clean kennel areas by disinfecting living spaces and replenishing bedding to ensure the health and safety of the animals being cared for

Store Assistant Volunteer August 2018 – January 2021 Habitat for Humanity Lynnwood, WA

• Assisted in unloading and inspecting an average of 20 donation items per shift, sorting and tagging inventory to ensure timely restocking and accurate pricing

• Provided friendly customer service on the sales floor, greeting 15+ shoppers daily, offering product information, and loading purchased items into vehicles to enhance overall customer satisfaction

• Conducted daily safety and cleanliness audits, identifying and addressing potential hazards to maintain a safe and efficient store environment in compliance with Habitat’s standards Awards

The President’s Volunteer Service Award June 2019

The President’s Council on Service and Civic Participation Shoreline, WA

• Received the 2019 President’s Volunteer Service Award from the President of the United States for completing over 100 hours of community service.

Skills

Soft Skills: customer service, communication, problem solving, adaptability, flexibility, leadership Technical Platforms: Windows 10/11, Linux CLI, Microsoft Office Suite, Google Workspace, ServiceNow Programming Languages: Java, C++, C#, Python

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