Administrative Assistant Candidate with Patient Services Experience

ONEA MILLER

Blue Island, Illinois ***** 612-***-**** **********@*****.***

PATIENT SERVICE REPRESENTATIVE

QUALIFICATIONS PROFILE

Compassionate and highly organized entry-level professional with hands-on patient care experience and proven customer service skills in fast-paced environments. Excelled in providing emotional support, maintaining confidentiality, and building trusting relationships with diverse individuals. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace, with strong organizational abilities, interpersonal communication, and administrative expertise. CORE COMPETENCIES

Patient Support and Customer Service

HIPAA and Medical Terminology Awareness

Team Leadership and Training

Conflict Resolution and Empathetic Communication

Cross-Functional Collaboration

Documentation and Compliance Management

Performance Coaching and Staff Development

Time Management and Prioritization

RELEVANT EXPERIENCE

CARE PLANNING INSTITUTE, MINNEAPOLIS, MN

Personal Care Assistant: 12/2024 – 06/2025

Delivered direct, personalized care to clients in home settings, assisting with activities of daily living (ADLs) such as bathing, dressing, grooming, mobility support, and toileting while prioritizing comfort, dignity, and independence.

Provided emotional support and companionship through active listening and meaningful interactions, earning consistent client praise for improvements in personal well-being.

Maintained strict confidentiality of sensitive health information and adhered to safety protocols in diverse client environments.

Demonstrated cultural sensitivity and strong interpersonal skills to foster positive, trusting relationships with clients from varied backgrounds.

ST. OLAF COLLEGE, NORTHFIELD, MN

Work-Study Administrative Assistant, Philosophy Department: MM/2019–MM/2024

Supported academic operations by composing and distributing departmental emails, scanning/filing confidential documents, and coordinating mail delivery for faculty.

Handled sensitive information with accuracy and discretion, while organizing tasks to meet deadlines in a professional setting.

OTHER EXPERIENCE

LIONS PAUSE KITCHEN, ST. OLAF COLLEGE, NORTHFIELD, MN Kitchen Manager: 09/2023 – 10/2024

Kitchen Staff: 09/2019 – 05/2023

EDUCATION

Bachelor of Arts in Philosophy, with Concentration in Race and Ethnic Studies: 2025 St. Olaf College, Northfield, MN

Dean's List Honoree (1 semester) Presenter/Attendee, Penn State CUSP Program (2022)

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