Customer-Focused Sales and Service Professional

Tracy Whisman

**** ***** *****, ************, ** 46234 317-***-**** *************@*****.***

Objective

Eager and willing to learn, to achieve the most in a position, and take pride in my work

Education

Certificate Medtech College

●Phlebotomy

DIPLOMA 1998 PIKE HIGH SCHOOL

Skills

·Customer Satisfaction

·Data Entry

·Resolved Client Conflicts

·Quick Learner

·Strong Client Relations

Reese Wholesale – 1155 E. 54th St, Indianapolis, IN 46220

Inside Sales/Customer Service, 04/2019- 10/2025

●Sales (walk-ins and on phone)

●Customer Service

●Collections of invoices

Michaelis Corporation - 2601 E 56th St, Indianapolis, IN 46220

Production Coordinator, 01/2019 – 03/2019

●Answered incoming calls, made outgoing calls

●Scheduled all work to be done with clients

●Monthly inventory

●Helped resolve customer issues and concerns

BONE DRY ROOFING – 7735 Winton Dr, Indianapolis, IN

Customer Service, 02/2012 to 12/2018

●Answered an average of 50+ calls per day by addressing customer inquiries, solving problems, and scheduling appointments and Jobs sold.

●Politely assisted customers in person and via telephone with roofing questions.

●Communicated with vendors regarding back order availability, future inventory, and special orders.

●Ordered all permits, contractor licenses, and materials

●Effectively communicated with and supported sales, Production Supervisors, and administrative teams daily basis.

●Ensured an excellent customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

●Collections, Invoices, Job Closings

Work References

-James Herring - 317-***-****

Reese Wholesale

-Kevin Eagle - 317-***-****

Bone Dry Roofing

-John Hancock - 317-***-****

Hancock Roofing

Personal References

-Susan Osborne - 317-***-****

Friend

-Xochitl Francisco - 463-***-****

Friend & Past Co-worker

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