Community Support & Case Management Professional

Russell Stewart

St. Louis, MO *****

*****************@*****.***

+1-314-***-****

Professional Summary

Skills in communication that will allow me to adapt and adjust to a new professional position. Willing to relocate: Anywhere

Work Experience

Community Support Specialist

People's Health Centers-St. Louis, MO

May 2024 to April 2025

Provided resources to assist with a healthy lifestyle. Facilitated group education - Substance Use Program. Maintained clinical notes in the data base.

Assisted clients with transportation & housing.

Foster Care Case Worker

Caritas Family Solutions-Belleville, IL

February 2023 to April 2023

• Gained knowledge and understanding in passing the Child Welfare License exam.

• Gained knowledge and understanding in passing the Specialty exam.

• Gained knowledge and understanding in passing the CANS exam.

• Gaining knowledge and understanding of the Child Endangerment Assessment Protocol. Client Service Coordinator I

Dept. Of Human Resources, Homeless Division-St. Louis, MO March 2022 to October 2022

• I provided outreach and coordinated entry to the homeless population.

• I placed clients onto the prioritization list for housing referral.

• I managed a caseload of forty clients for outreach and coordinated entry respectively.

• Licensed (HMIS) Home Management Information System Correctional Officer I

City Of St. Louis, Correctional Division-St. Louis, MO April 2018 to January 2022

• Successfully implements care, custody, and control.

• Facilitate processing of new inmate arrivals into housing unit

• Completes documentation of all inmate movement and activities in a timely manner.

• Ensure that inmates adhere to all rules and guidelines by utilizing strong communication skills. Substance Abuse Counselor, CI

East Texas Treatment Facility (MTC)-Henderson, TX

August 2015 to December 2017

• Completes assessments and intakes in a timely manner.

• Safety Officer on Duty completed intakes and other assignments.

• Facilitated Individual and group counseling and motivational interviewing.

• Facilitated treatment planning to help offender meet immediate needs. Substance Abuse Counselor, CI

The Turning Point, Inc.-Houston, TX

January 2012 to March 2015

• Successfully completed assessments, treatment plans, discharge planning.

• Demonstrated clinical skills and therapeutic approaches during counseling.

• Improved the outcome of exceptional client situations by de-escalating crisis. Community Support Specialist

Hopewell Outpatient Clinic-St. Louis, MO

July 2010 to October 2011

• Proficient in conducting home & school visits and supported mental stability.

• Successfully identified the immediate needs of client within his treatment plan.

• Collaborated with school officials to ensure educational needs are satisfied. Standard Case Manager/Behavioral Health Technician Superstition Mountain Mental Health Clinic-Apache Junction, AZ October 2007 to September 2009

• Successfully conducted sessions and reviewed client progress of achieving goals.

• Ensured medication set is available and medication was available at the pharmacy.

• Effective in handling crisis and admitting client to psychiatric hospital. Education

Bachelor's degree

Bachelor's degree in human services

Training program

Trade school

Associate of Applied Science

Criminal Justice/Sociology (Bachelors of Science degree) Lincoln University-Jefferson City, MO

Criminal Justice/Sociology

Lincoln University Graduate School-Jefferson City, MO Skills

• ADP

• Canvassing

• Account management

• Learning technology

• Training & development

• Resident's rights

• HR legal compliance

• Quality control

• Retail banking experience

• Employee evaluation

• Experience working with students

• Employee relations

• Office experience

• Microsoft Excel

• Care plans

• Payroll

• Customer relationship management

• Crisis management

• Merchandising

• Literacy education

• Teaching

• Research

• Team management

• Psychotherapy

• Marketing

• Trauma-informed care for child welfare

• Inmate supervision

• Presentation skills

• Written communication

• Counter-negotiation

• Telemarketing

• Product management

• Employment law

• Correctional incident reporting procedures

• Administrative tasks

• Director experience

• Closing sales

• Communication skills

• Correctional facility report writing

• Quality assurance

• Teacher coaching

• Word processing

• Corrections experience

• Hospitality

• Physiology knowledge

• Correctional search and seizure procedures

• Safety plans

• Mental health (public health)

• Medical coding

• Working with high schoolers

• Computer operation

• Serving

• Addiction Counseling

• Handheld radios

• Team supervision

• Childhood development

• Classroom management

• Inmate positive reinforcement techniques

• Administrative experience

• Manufacturing

• Recreational therapy

• Child protective services

• Operations management

• Social Work

• Working with survivors of violence

• Information management

• Microsoft Powerpoint

• Sensors

• Concession stand experience

• Working with families with children

• Social worker experience

• Debits & credits

• Public health

• Grammar Experience

• Product presentation

• Microsoft Outlook

• Attention to detail

• Client meetings

• Patient monitoring

• Medication administration

• De-escalation techniques

• Fundraising

• Workflow management (operations management method)

• Profit & loss

• Personal assistant experience

• Cash handling

• Math

• Customer support

• Data interpretation

• Individual / Group Counseling

• Team development

• Call center experience

• Case Management

• Customer support ticket management

• Team leadership

• Intake Experience

• Mental Health Counseling

• Time management

• Medium security correctional facility experience

• Foster care system

• Behavior management

• Motivational interviewing

• Microsoft Teams

• Contracts

• Databases

• Career counseling

• Recruitment process management

• Discharge planning

• Correctional contraband detection procedures

• Critical thinking

• Data management

• Sales support

• Public relations

• Night shift scheduling

• Job matching for clients

• Correctional facility communication protocols

• Phone etiquette

• Inmate substance abuse response techniques

• Quality improvement

• Computer literacy

• Maximum security correctional facility experience

• Inmate crisis intervention techniques

• Technical Proficiency

• Strategic management

• Home visits (communication methods)

• Teamwork

• Safe work practices

• School experience

• Filing

• Progress documentation

• Assisted living

• Program development

• Presentation creation

• Group home experience

• Harm reduction

• Direct support

• Medical office experience

• Correctional officer experience - Correctional officer experience (11-15 years)

• School legal knowledge

• Healthcare data collection

• Telecommunication

• Special education

• Customer communication

• Adolescents

• Control of Substances Hazardous to Health

• Working with people with developmental disabilities

• Order entry

• Working with people with disabilities

• Data entry

• Caregiving

• Behavioral Therapy

• Multi-line phone systems

• Restaurant experience

• Experience with individuals with mental health conditions

• Geriatrics

• Early intervention

• Google Docs

• Windows

• Direct sales

• Patient care

• Children

• Entrepreneurship

• Supervising experience

• Liability insurance

• Requirements management

• Working with geriatric patients

• Working with families

• Criminal investigation

• Door-to-door

• Van driving

• Ceridian

• Employment & labor law

• Report writing

• Community engagement

• Inmate mental health response techniques

• Leadership

• HRIS

• Home health

• Documentation review

• External recruiting

• Problem solving

• Organizational skills

• Meal preparation

• Document management systems

• Behavioral Health

• Training delivery

• Crisis Intervention

• Manager

• Decision making

• Driving

• Inmate discipline procedures

• Schedule management

• Social media platforms

• Behavioral interventions

• Employment coaching client intake

• Typing

• Editing

• Correctional facility patrol procedures

• Workforce development

• Inmate count and tracking procedures

• Health services social work

• Early childhood education

• Microsoft Word

• Phone communication

• Juvenile detention center experience

• Tutoring

• Microsoft Access

• Regulatory compliance

• Negotiation

• Experience with individuals with neurodevelopmental disorders

• Safety regulations

• Project scheduling

• Classroom experience

• Crisis intervention counseling

• Analysis skills

• Inmate conflict resolution techniques

• Memory care

• Personal injury law

• Firearms

• Upselling

• Inmate behavior management techniques

• Salesforce

• Food service

• LIHTC

• Continuous improvement

• Outside sales

• Managing sales clients

• Data collection

• Janitorial experience

• Community-based organization experience

• Retail sales

• Older adults

• Unity

• CSS

• BDD

• Canvassing experience within construction industry

• Substance abuse

• Mediation

• Moving

• Budgeting

Languages

• English

Certifications and Licenses

Driver's License

First Aid Certification

Corrections Officer Certification

Mental Health First Aid (MHFA)

Defensive Tactics Certification

Firearm Proficiency Certification

CPR Certification

American Red Cross CPR Certification

Guard Card

CPI Certification

Class D

Class E

Non-CDL Class C

Peace Officer Certification

Certified Recovery Specialist

Counseling Certification

Substance Abuse Counseling Certification

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