Dynamic Administrative & Operations Leader

Myranda Steinberg

Columbia, TN, ***** *************@*****.***

931-***-**** https://www.linkedin.com/in/myranda-steinberg-64a95738b/

EXECUTIVE SUMMARY

Highly organized Administrative Professional with leadership experience across residential services, restaurant management, and customer-facing roles. Known for exceeding training requirements, maintaining audit-ready documentation, delegating tasks effectively, and strengthening team performance. Strong problem-solver, with experience managing operations, schedules, records, payroll, documentation, and service relations.

Operations Leadership: Lead daily operations as the 2nd-shift Residential Lead and sole ALP Mentor, driving staff support, task delegation, and policy compliance while maintaining a structured and efficient shift environment.

Documentation & Compliance: Maintain audit-ready documentation through precise medication logs, Best Notes, safety records, and crisis-prevention compliance. Exceeded expectations by completing 61 training hours vs. required 24.

Scheduling: Coordinate schedules, staffing, and workflow across high-volume settings, ensuring complete coverage, timely task execution, and clear communication that reduces disruptions and strengthens team performance.

Customer Service: Deliver exceptional service by adapting across multiple roles, improving service accuracy, and supporting efficient operations in residential, restaurant, and client-service environments.

CORE COMPETENCIES

Operations Management

Scheduling & Coordination

Documentation Accuracy

Compliance Management

Task Delegation

Organizational Solutions

Customer Service

Multi-Role Adaptability

Record Management

Training & Mentorship

Crisis Response Support

Remote experience

Inventory Oversight

Time Management

Problem Solving

Team Collaboration

Computer Literacy

Event Management

PROFESSIONAL EXPERIENCE

THE KING'S DAUGHTERS' SCHOOL · Columbia, TN 2024 - Present

Residential Lead

Serve as the 2nd-shift Residential Lead and sole ALP Mentor, providing daily oversight, task delegation, and staff support to ensure consistent adherence to school policies, safety standards, and resident care expectations. As well as, Maintaining the personal needs of designated clients through health care, event planning, and knowledgeable interactions.

Completed 61 hours of advanced training in my first year, exceeding the 24-hour requirement, and continued to pursue ongoing development to strengthen leadership and resident-care outcomes.

Administer medications in full compliance with regulatory and organizational protocols, maintaining accurate logs, documentation, and audit-ready records while supporting resident health needs, and insuring event plans go smoothly.

Ensure safe crisis-prevention and intervention practices as a certified Handle With Care and Ukeru practitioner, reinforcing trauma-informed care and staff readiness across the residential program.

Maintain compliance and operational continuity through AED/CPR certification, Lead/Mentor training, and authorized driving responsibilities, supporting scheduling, transport coordination, and shift-level administration.

HANANOKI RESTAURANT - Clarksville, TN 2022 - 2024

Manager (2023 - 2024)

Server (2022 - 2023)

Promoted to Manager for superior performance and reliability, leading daily operations, staff oversight, and service execution while driving consistent customer satisfaction gains. I managed directly under the owners and oversaw all sections of the restaurant. As well as assisted the owners in tasks, for example, calling to renew permits and setting up online business accounts.

Directed scheduling, shift coordination, and task prioritization for a high-volume team, ensuring full coverage, clear communication, and efficient workflow during peak periods.

Managed hiring, onboarding, and performance coaching, strengthening team capabilities and reducing turnover through clear expectations and supportive leadership.

Oversaw inventory, vendor orders, and supply controls with accuracy, reducing waste and preventing stockouts through proactive monitoring and strong administrative discipline.

Handled cash reconciliation, deposits, and financial accuracy, resolving issues quickly and maintaining smooth service through strong problem-solving and customer-service focus.

STRAWBERRY ALLY ALE WORKS - Clarksville, TN 2021 - 2022

Multiple Positions - Progressed through the following roles: Breakfast Prep, Host, Food Runner/Busser, multiple cooking stations, and Expeditor.

Delivered strong customer service and front-of-house support by applying knowledge across multiple roles, ensuring smooth guest flow, accurate orders, and positive experiences, consistently meeting time and quality expectations.

Served as a go-to resource for coworkers by communicating clearly, adapting to shifting demands, and maintaining accurate logs and station documentation, strengthening team coordination and service efficiency.

Supported high-volume operations with efficient multitasking, precise order accuracy, and cross-trained expertise, helping reduce wait times and improve table turns.

Informally managed a distinct restaurant section featuring its own menu, bar, kitchen, and dishwashing operations, while integrated under the parent establishment.

Earned recognition from servers and cooks for improving workflow, service quality, and team morale during shifts under my informal management.

MAIDPRO - Clarksville, TN 2020-2021

Cleaner

Worked independently in client homes, completing all assigned tasks within strict time limits and consistently meeting service standards; built strong customer relationships that drove repeat business and positive feedback.

Followed all safety/security protocols, applied time-saving techniques to increase daily productivity, delegating and coordinating tasks to ensure efficient workflow and accurate documentation.

GOLDEN CORRAL- Clarksville, TN 2020-2021

Multiple positions- Progressed through the following roles: Cashier, Hostess, Cold Bar and Prep, Baker and Decorator, Steamer, and Server.

Delivered excellent customer service and front-of-house support across diverse roles, ensuring smooth guest flow, accurate transactions/orders, and consistently positive dining experiences while meeting time and quality standards.

Served as a reliable resource for coworkers by communicating clearly, adapting to shifting demands, and maintaining accurate station knowledge, strengthening team coordination and service efficiency.

Supported high-volume operations with efficient multitasking, precise order accuracy, and cross-trained expertise, reducing waiting times and improving table turnover.

Recognized as a highly dependable team member, frequently entrusted to cover scheduling gaps and critical shifts, demonstrating adaptability and reliability that made me difficult to replace.

ADDITIONAL EXPERIENCE

Pleasant View City Hall - community service, assistance, and shadowing (80hr)

Austin Peay ID and Event Planning Department - community assistant (150hr)

Sycamore High School Front Office Assistant- A credited Course where I helped school front office staff

Provided care for an elderly family member – Long-term Personal experience

Provided structure to those with Autism and other IDs- Long-term personal experience and 1 year of professional

Experience being remote/online through college and high School

EDUCATION / LICENSES / PERMITS

Bachelor’s in behavioral health and science - Austin Peay State University- Awarded Summa Cum Laude

Associate’s in science- Austin Peay State University- Awarded Dean’s List Every Semester

Handle with care, Ukeru Pad, AED, CPR, Medication Administration, Best Notes, and driver certifications

TN ABC permit

Food safety and handler certificate (Would need to be renewed)

Nutritional science knowledge and experience

AWARDS / LEADERSHIP / MEMBERSHIPS

Mu-Alpha-theta (national math honors) member: sophomore and junior year, Vice President: senior year

National Honors Society member: junior to senior year

Family, Career, and Community Leaders of America: senior year

Advanced math student since 7th grade because of placing 82nd place on TN mathematic benchmark

The National Society of Leadership and Success member since August 2021

English award junior and senior year

French Club Leader: Junior year, Vice President, and Senior year, President. Representative for Homecoming week.

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