Customer Service/Receptionist and i can do marketing as well
Resume:
Kathleen Williams
** ***** ****** *** *** Savannah ga
Savannah, GA 31415
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Associates
AT&T-Savannah, GA
May 2023 to June 2025
virtual customer engagement, like calls, emails, and video chats, focusing on lead generation, nurturing client relationships, presenting products, handling objections, and closing sales, often using CRM software and digital tools to manage the entire sales cycle from home. Customer Service Representative
Chatham County Courthouse-Savannah, GA
October 2021 to November 2024
Manage high volumes of calls, chats, or emails.
Follow established communication procedures and guidelines. Build customer relationships and trust through open communication. Upsell or cross-sell additional products/services when appropriate. Escalate complex or unresolved issues to supervisors or specialists. Follow up with customers to ensure satisfaction.
Stay updated on new products, services, and company policies. Meet performance metrics like call handling times and resolution rates. Sales Representative
JW Marriott Savannah-Savannah, GA
November 2022 to October 2024
selling a company's products services by generating leads, understanding customer needs, demonstrating value, negotiating, closing deals, and maintaining client relationships to meet sales targets, acting as the main link between the business and its customers through direct interaction, presentations, and CRM management.
Sales Associate
Bass Pro Shops-Savannah, GA
July 2020 to October 2024
driving sales and ensuring customer satisfaction by greeting shoppers, understanding needs, recommending products, processing transactions (sales/returns), maintaining a tidy sales floor with stocked shelves, and building customer relationships, all while mastering product knowledge and store promotions.
Lead Front Desk Receptionist
Best Western-Savannah, GA
June 2019 to July 2021
manages front office operations, supervises reception staff, and ensures excellent visitor experience, combining standard reception duties like greeting guests, managing calls, and scheduling with leadership tasks such as training, scheduling the team, handling complex issues, maintaining supplies, and optimizing administrative processes for efficiency and professionalism. Customer Service Representative
MCI-Savannah, GA
June 2018 to August 2020
being the first point of contact for customers, handling inquiries, resolving complaints, providing product info, processing orders returns, and documenting interactions across phone, email, or chat to ensure satisfaction and build relationships
Receptionist
Shaw Industries-Port Wentworth, GA
January 2015 to April 2017
• Greet visitors and clients warmly and provide them with information or direct them to the appropriate person.
• Maintain a clean, tidy, and presentable reception area.
• Manage building access by monitoring logbooks and issuing visitor badges.
• Provide security by following safety procedures and controlling access through the reception desk. Front Desk Receptionist
State Farm Insurance-Richmond Hill, GA
March 2013 to June 2016
greets clients, answers phones, schedules appointments, and handles administrative tasks like managing customer records and office communications
Education
Social Work (12)
Savannah Technical College-Savannah, GA
March 1999 to June 2003
High school diploma or GED
Skills
• Meditech
• Order Picker
• Social Work
• Pallet Jack
• Reach Truck
• Forklift
• Basic math
• Hi-Lo
• Organizational skills
• Communication skills
• Front desk - Front desk experience (6-10 years)
• Front desk experience (6-10 years)
• Accounting - Accounting experience (3-5 years)
• Accounting experience (3-5 years)
• Documentation review
• Guest services
• Hospitality
• Phone etiquette
Languages
• English
Certifications and Licenses
Driver's License
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