Experienced Receptionist with 30 Years Office Support

VICKIE PALMER

******************@*****.*** 785-***-**** Nixa, MO 65714 WWW: Bold Profile

Summary

Dedicated receptionist with strong customer service and communication skills. Proven ability to manage multi-line phone systems and coordinate appointments efficiently.

Skills

Multi-line phone management

Appointment scheduling

Customer service

Data entry

Document preparation

Front desk operations

Calendar management

Conflict resolution

Effective communication

Experience

RMMC Springfield, MO

Receptionist

01/2021 - 04/2025

Greeted and welcomed visitors, ensuring a positive first impression.

Managed multi-line phone system, directing calls to appropriate personnel.

Scheduled appointments and meetings, coordinating calendars for staff members.

Maintained organized front desk area, creating a professional environment.

Processed incoming and outgoing mail, ensuring timely distribution to departments.

Handled customer inquiries, providing information and resolving issues promptly.

Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Scheduled and confirmed appointments.

Greeted visitors and provided them with assistance.

Provided excellent customer service at all times while interacting with both internal and external customers.

Scheduled appointments for clients, customers, and other visitors.

Maintained a neat reception area by organizing materials and tidying up furniture.

Performed data entry tasks into various computer systems accurately and promptly.

Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Maintained daily calendars, set appointments with clients and planned daily office events.

Maintained an organized filing system of confidential client information in accordance with company policy.

Processed payments and updated accounts to reflect balance changes.

Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

Scheduled and confirmed appointments and meetings for management team.

Handled customer inquiries and complaints, providing timely and appropriate solutions.

Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.

Performed clerical duties such as filing, photocopying, transcribing, and faxing.

Education and Training

Highland Park High School Topeka KS

High School Diploma

05/1972

Certifications & Licenses

Certified Leadership Facilitator for Zenger Miller

Certified in Adult and Pediatric First Aid and CPR

Activities

Volunteer Member of Connect Team for Kings Ozark Church

Licensed Foster Parent for State of Missouri

References

References available upon request.

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