Customer Service & Training Professional Resume

RADHIKA, RADHIKA

***************@*****.***+* **79679952

ADDRESS

** ***** ******* *****, ********, ON

SKILLS

Complex Problem-solving and critical thinking

Efficient and Detail- Oriented

Adaptable and versatile

Teamwork and Collaboration

Calm and Professional Under Pressure

EXPERIENCE

Customer Service (yatra.com)

Chandigarh, INDIA

(August2018-October2022)

Delivered excellent customer service by resolving their queries.

Delivered exceptional customer service by assisting clients with travel.

Strong communication skills to explain tour package options and policies.

Demonstrate attention to detail reviewing booking details to ensure accuracy.

PTE Trainer (The Columbia Education)

Phagwara, INDIA

(March2023-April2024)

Provide comprehensive training for the four PTE modules: Speaking, Writing, Reading, and Listening.

Offer tips, strategies, and techniques to tackle each section effectively.

Provide constructive feedback on performance and suggest improvements.

Packer (PART-TIME)

Give and Go

(4- November 2024 – Ongoing)

Wrap, box, or package items according to company guidelines.

Check products for damage or defects before packing.

Ensure the workspace is clean and organized.

Ensure items are packed securely to prevent damage during transit.

EDUCATION

HOSPITALITY &TOURISM MANAGEMENT (2024-2025)

BACHELOR OF SCIENCE (2015-20218)

CT. GROUP OF INSTITUTION, JALANDHAR, INDIA

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