Lead IT/Cybersecurity & AV Specialist

Bryer Hawley

*****.******@*****.*** • 845-***-**** •

** ***** ****, ******** ********, NY

Lead IT/ Cybersecurity technician and customer engagement specialist with experience supporting and deploying a wide array of AV and IT technologies for high end boutique and Fortune 500 corporate environments. Work Experience

IT Operations Lead / Senior Cybersecurity Specialist MTX Group - Remote - Schenectady, NY / Frisco, Texas / Jaipur, India 2022 -

● Collaborated with teams across the US, India, and Australia for day to day operations, projects and reporting.

● Provided executive and client partner support, often in high pressure situations.

● Responsible for security and asset reporting within Salesforce with follow up analysis and enforcement to ensure compliance for internal, local, state and federal compliance.

● Council for corporate purchasing and licensing of software and IT infrastructure.

● Software admin and support for all engineers in a software development company of over 1,200 employees that actively used applications including Salesforce, Google Workspace, Bitbucket, Gearset, LucidChart, Office, Azure, Apple Business Manager, and many more.

● Managed all IT/cybersecurity training and onboarding for all new hires.

● Responsible for installing and managing all IT assets and network equipment in the Schenectady NY Office. Senior IT/AV Technician

Jay Peak Ski Resort - Jay, Vermont 2019 - 2022

● Provided high-touch customer support to internal and external customers across all departments at a large four-season ski resort.

● Diagnosed, consulted and resolved a wide array of technical issues occurring in communications systems (RF, RJ45,RJ11, and resort wide fiber network ) on Jay’s multiple hotels, offices, privately owned condos and homes.

● Delegated and resolved IT tickets, providing first line engineering support and escalation per appropriate SOP.

● Collaborated across business functions to find and resolve root causes of systemic issues, frequently driving need for hardware diagnostics and technical repairs and upgrades. Lead Digital Signage Technician / Lead IT / AV Technician Duggal Visual Solutions - Brooklyn, New York 2015 - 2019

● Provided B2B clients with support and troubleshooting while adhering to a strict SLA

● Assisted the launch of CMS.Duggal.com - A cloud managed Digital Signage CMS platform.

● Primary field technician and lead for NYC projects,leading in the execution and direction of complex installations in world class venues such as One World Trade Center, Macy’s Herald Square, Nike’s House of Innovation and similar.

● Configured and deployed PC, BrightSign, Android based media players that operate across the US and Canada. Senior Configuration Technician / Customer Service Specialist Tekserve - New York City 2011 - 2015

● Directed walk-in customer hardware and software diagnosis, consultation and repair.

● Guided customers through difficult and expensive data recovery options for private and sensitive data.

● Configured and deployed high volumes of new Apple machines for myriad enterprise and corporate clients.

● Helped resolve high stress situations ensuring positive outcomes for the business and clients.

● Performed imaging of new Macs, software installation, software troubleshooting / repair, hardware repair and upgrades, data migrations to new Mac computers from OSX and Windows machines. Bryer Hawley

Skills and Knowledge

● 15+ years of experience providing specialty technical support for celebrity and executive level clientele.

● Microsoft Windows (XP, Vista, 7, 10) Expert, Mac (OSX, iOS) Certified Technician, Microsoft 365 Admin, Cisco Meraki Admin, DZS Web Client Admin, Mosyle MDM certified, certified Google Workspace Admin, Salesforce Admin, Security +.

● Team lead for the installation and mounting of large format Commercial Displays and Video Walls - LG, Samsung, Philips, NEC, Elo, etc.

● Program and deploy complex AV signal and control systems - Crestron and Extron Certified

● Deploy and operate remote Content Management Systems for Digital Signage - Brightsign, Navori, Stratos

● lead team for successful full company Iso 27001 and SOC 2 compliance.

● Strong ability to research using Google and other resources to develop creative solutions on the fly.

● Council on multi million dollar IT software purchases.

● Hobbyist level knowledge in Python 3, SQL, Css, batch scripting, Audrino(Java), Unreal Engine 4 & 5

● Ability to work with teams across the world to collaborate and execute complex and novel projects. Professional References

Vibhashit Solanki +91-992**-*****

Director of Information Technology at

MTX Group residing in Jaipur, India

Daniel Seeley 347-***-****

Director of Multimedia Solutions at

Duggal Visual Solutions

Lee Scott 404-***-****

Director of Information Technology at

The Dixie Group

Character References

Ralph Gutierrez (845) 306 - 8916

Executive Client Partner at MTX Group

Christopher Klabes 845-***-****

President at Zooquis

Howard Silverstein 516-***-****

Vice President - New Business

Development at Plastic

Solutions Inc.

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