Ophthalmic Technician and Team Lead
Resume:
Pamela Rodriguez
Virginia Beach, VA *****
************@*****.***
Professional Summary
Highly skilled sailor in the air department, committed to supporting mission success and fostering strong teamwork.
Proven leadership abilities, with a track record of effective supervision and clear communication. Experienced in customer service, acting management, data entry, food preparation, and cashiering. Adept at ensuring customer satisfaction through excellent communication and maintaining clean, organized workspaces.
Known for promoting a positive work environment and building strong, cooperative relationships with colleagues. Strong work ethic, with a focus on professional growth and contributing to team success. Work Experience
Ophthalmology Technician
BEACH EYE CARE-Virginia Beach, VA
October 2022 to Present
Lead Ophthalmic Technician
Versatile team player with leadership experience, supporting multiple offices and stepping in as acting manager when needed.
Responsible for overseeing office operations, guiding team members, and ensuring smooth workflow across all departments. Skilled in patient care, including screening and refracting, performing diagnostic tests such as tear labs, LipiView, OCT/MOCT, Humphrey visual fields, and corneal topography. Assists physicians during minor procedures, serves as a scribe during exams, and aids with front desk operations including patient check-ins, insurance verification, and pulling insurance claims. Experienced in scheduling patients for both minor procedures (e.g., chalazion removals, papilloma excisions) and cataract surgeries.
Optometry Technician
Surge Eye Associates, LLC-Virginia Beach, VA
April 2022 to October 2022
Expertly screens patients in preparation for doctor visits, checks patients in upon arrival, and ensures the smooth flow of office operations. Skilled in pulling insurance claims, verifying patient information, and assisting with various administrative tasks. Assists and guides team members, stepping in as acting manager when needed to ensure efficiency in both patient care and office functions. Ship
United States Navy
July 2018 to July 2022
Exceptional Sailor in Air Department
Experienced in AIR ADMIN, data entry, and office management for the entire air department. Handled critical office paperwork and data entry for the air department, ensuring all records were up- to-date and accurate. Supervised fellow sailors as the Primary Flight Control Tower Supervisor during air operations, providing leadership and maintaining operational efficiency. Assisted the Air Boss and Mini Boss during flight operations, playing a key role in supporting the overall success of missions. Cashier/Cook
McDonald's-Bushkill, PA
April 2017 to July 2018
Performed all crew member responsibilities such as, successfully taking orders, preparing food, maintaining cleanliness of work areas, and customer satisfaction. Cashier/Customer Service
Price Chopper Supermarkets-Bushkill, PA
March 2016 to June 2017
Front store associate. Main responsibility assistance in checking out customer and cash handling. Education
High school diploma
East Stroudsburg Shs North-Bushkill, PA
August 2014 to June 2018
High school diploma or GED
Skills
• Records management
• Data entry
• Military Experience (4 years)
• Cleaning
• Phone triage
• Patient assessment
• Medical billing
• Documentation review
• Revenue cycle management
• Computer operation (4 years)
• Medical administrative support
• Microsoft Excel
• Practice management
• HIPAA
• Team management
• Office management
• Fiscal management
• Optical experience
• Conflict management
• Leadership
• Medical coding
• Grammar Experience
• Management
• Financial management
• Insurance verification
• EHR systems
• Medical records
• Patient monitoring
• Medicare
• Customer service (10 years)
• Patient observation
• Cashiering (3 years)
• DoD Experience
• Patient care
• Help Desk (6 years)
• Healthcare management
• English (10+ years)
• Customer relationship management
• Supervising experience
• Front desk (5 years)
• Time management (4 years)
• EMR systems
• Intake
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