Detail-Oriented Remote Administrative & Support Specialist

Destyni Williams

McDonough, GA ***** 404-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and resourceful Customer Support and Administrative Specialist with 10+ years of experience delivering exceptional client service, accurate data processing, and efficient problem resolution. Skilled in email-based communication, claims review, scheduling, documentation management, and CRM systems. Adept at working independently in remote environments and meeting tight deadlines without heavy phone interaction. Committed to process improvement, accuracy, and client satisfaction.

CORE SKILLS

Remote Administrative Support, Data Entry and Database Management, Claims Processing and Verification, Scheduling and Calendar Coordination, Email and Chat-Based Customer Support, MS Office 365 and Google Workspace, Document Review and Compliance, CRM and Ticketing Systems, Conflict Resolution, Process Improvement, Multi-tasking and Time Management. PROFESSIONAL EXPERIENCE

Henry Vision – Stockbridge, GA

Front Desk Coordinator March 2025 – November 2025 Managed front-desk operations including patient check-in/check-out, verifying demographics, and ensuring accurate data entry in compliance with HIPAA standards. Verified insurance eligibility and benefits, coordinated appointments, processed payments and referrals, and maintained complete documentation.

VSP – Remote

Claims Processor October 2023 – March 2025

Reviewed and processed insurance claims with high accuracy, verified coverage, resolved discrepancies, and maintained HIPAA-compliant documentation through secure messaging and email.

USRB – Remote

Customer Service Representative December 2020 – September 2023 Assisted 401(k) plan participants via phone, email, and chat. Created written instructions, provided self-service resources, and supported secure web navigation. Chime Solutions – Atlanta, GA

Customer Service Representative October 2015 – November 2020 Resolved complex inquiries related to retirement and healthcare benefits, processed financial transactions, documented cases in CRM systems, and trained junior staff. CERTIFICATIONS

Medical Assistant – Clayton State University (2016) EDUCATION

High School Diploma – Jonesboro High School (2015) Associate Degree – East Georgia State College (2017)

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