Diverse Multi-Industry Support Specialist

Kaloni Langford

*** ********** ******, ********, ** 11223

Phone: 347-***-****

***************@*****.***

OBJECTIVE

Compassionate and dedicated professional with over 6 years of combined experience in customer service, home care, and IT support who has contributed my reliability, attention to detail, and strong interpersonal skills to high-performing and collaborative teams across industries

SUMMARY OF SKILLS

Strong written and verbal communication skills

High volume sales and customer service ability

Expertise in IT and software system management and support

Compassionate and experienced home health aide

WORK HISTORY

Carlos Bakery New York, NY

Retail Associate/Porter 12/2023-present

Multitask to effectively fulfill multiple roles within a high volume, world renown bakery

Greet and assist customers with bakery orders including cakes and pastries

Process point of sales transactions including cash and credit card payments

Maintain cleanliness of front-of-house and back of house areas throughout shift including sweeping and mopping floors, sanitizing surfaces, deep cleaning restrooms, and removing trash and recyclables

Track inventory, restock shelves, and arrange merchandise into visibly pleasing displays

Heart Home Care Brooklyn, NY

Home Health Care Aide 08/2019-02/2023

Supported clients with daily living tasks such as meal prep, housekeeping, and errands.

Assisted with grocery shopping, medication pickups, and appointment management.

Handled basic financial support, sorted mail, and managed client communications.

Long Island University Brooklyn, NY

IT Supervisor 11/2011-08/2019

Provided tech support for campus Microsoft Office applications and printing services.

Set up projectors and performed hardware/software troubleshooting for events and classes

Efficiently responded to system outages and helpdesk requests

Supervised support staff, made schedules provided constructive feedback, and delegated technical tasks

EDUCATION

Long Island University Brooklyn, NY

Bachelor of Fine Arts in Psychology Minor in Visual Arts 05/2019

ACORN Community High School Brooklyn, NY

High School Diploma 06/2011

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