Customer Service-Oriented Medical Support Professional
Resume:
Joi Koonce
Orange Park, FL *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Medical Assistant
ADVANCED CARDIOLOGY externship-Port Orange, FL
May 2024 to June 2024
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Contributed to a positive work environment through effective communication with colleagues
• Assisted with administrative tasks such as filing documents or processing paperwork
• Assisted with patient billing processes, including verifying insurance coverage and submitting claims
• Managed patient scheduling and ensured timely appointments for efficient workflow
• Maintained accurate medical records by documenting patient information, test results, and treatment plans
• Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies Med Tech/Caregiver
Tuscan Gardens of Palm Coast-Florida
June 2022 to November 2023
Responsible for assisting residents with medications and providing care such as bathing and clothing Customer Service Representative
Asurion-Orlando-FL
October 2020 to June 2023
My responsibility was to help customers activate or replace a phone that was damaged or stolen also to sale insurance for those devices and any in home devices Cashier/Customer Service
Daytona Lagoon Water Park-Daytona Beach, FL
May 2016 to October 2020
My responsibilities were to clean the games provide excellent customer service assist with rules and regulations regarding the waterpark and keeping my areas clean. Education
Graduate medical assistant in Medical Assisting
Daytona College-Ormond Beach, FL
September 2023 to June 2024
High school diploma
Atlantic High School-Daytona Beach, FL
August 2017 to June 2020
Skills
• Hospitality
• Medication Administration
• Math (6 years)
• Memory Care
• Operating Systems
• Customer service
• Typing
• Patient Care
• EMR Systems
• Nursing
• Insurance Verification
• Microsoft Office
• Communication skills
• iOS
• Sales
• Computer Networking
• Intelligence experience
• Reading comprehension (6 years)
• Phlebotomy
• Insurance Sales
• Vital Signs
• Caregiving
• Medical Records
• Guest services
• Call center
• Retail sales
• Social listening
• Computer networking
• Medical Terminology
• Windows
• Experience Administering Injections
• Problem solving
• Detail oriented
• Google Docs
• Admistering medication (3 years)
• Alzheimer's Care
• Venipuncture
Certifications and Licenses
BLS Certification
June 2024 to June 2026
Health care provider cpr certification for adults children & infant Aed training Certified Medication Technician
CCMA Certification
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