Executive/Clinical Director Outpatient Mental Health Services

PAULETTE WINKFIELD

** ****** **** *****, *****, DE 19901 Phone 302-***-****(H) 302-***-****(C)

********.*********@*****.***

NPI# 184*******

CAQH# 14235203

OBJECTIVE

To provide Outpatient Therapy through intensive clinical therapeutic services to adults with identified mental health, domestic violence, substance abuse, and trauma diagnosis. To provide services designed to meet the specific mental health needs of the identified client as they relate to their diagnosis and can be provided in-home, in-office, in-school or other approved/appropriate community setting. Outpatient therapy includes psycho-educational activities/interventions designed to assist the client of the reduction of dysfunction. Services are provided with client-centered and family-centered approaches and are delivered through intensive, time-limited, goal specific interventions.

EXPERIENCE

Serenity Health & Recovery, Dover, De 12/13/24-present

Executive/Clinicial Director

The Executive Director is responsible for the overall leadership, strategic direction, and operational oversight of the substance abuse and mental health outpatient facility. This role ensures that the facility operates in compliance with state and federal regulations while maintaining financial sustainability, quality care, and positive client outcomes.

Provide strategic leadership and vision for the facility’s growth and development.

Oversee daily operations, ensuring efficiency, effectiveness, and compliance with all regulatory requirements.

Develop and implement policies and procedures that support high-quality clinical care.

Manage financial planning, budgeting, and resource allocation to maintain sustainability.

Build and maintain relationships with key stakeholders, including government agencies, community organizations, and funding sources.

Ensure staff recruitment, training, and retention align with the facility’s mission and goals.

Monitor and evaluate program outcomes, making data-driven decisions for continuous improvement.

Oversee accreditation and licensing requirements to ensure full compliance with industry standards.

Advocate for mental health and substance abuse services within the community and with policymakers.

The Clinical Director is responsible for overseeing the clinical operations, ensuring high-quality care for clients, and maintaining compliance with industry regulations. This role provides supervision to clinical staff, develops treatment protocols, and ensures that evidence-based practices are implemented effectively.

Oversee all clinical services, ensuring best practices in mental health and substance abuse treatment.

Supervise and support therapists, counselors, and other clinical staff, including providing regular training and professional development.

Develop and implement treatment programs that align with state and federal guidelines.

Conduct quality assurance reviews to monitor client progress and program effectiveness.

Ensure compliance with all accreditation, licensing, and regulatory requirements.

Collaborate with the Executive Director to align clinical services with the facility’s overall mission and financial goals.

Provide crisis intervention support and ensure staff follow proper protocols in emergency situations.

Stay updated on industry trends and incorporate new evidence-based treatment approaches.

Facilitate interdisciplinary team meetings to ensure coordinated client care.

Brandywine Counseling Community Services, Wilmington 5/4/22 – 11/18/24

IOP Clinicial Supervisor

Ensure Counselors meet 95% billable hour requirement; Ensure Counselors maintain a minimum of 95% documentation compliance

95% of discharge summaries are completed within 72/96 hours. Ensure CRF admission/discharge is completed and sealed at 100% rate. Review and approve all treatment plans timely at 100% rate; ensure referred/deferred/treat problem list is addressed at 100%.

Ensure Clinical Screening tools (PHQ-9; BAM; Suicide Risk assessment) follow-ups are completed at 100% as needed.

Conduct random chart audits for assigned counselors monthly and ensure documented follow up for corrected deficiencies at 100% and submitted to PM's monthly.

On Call Supervisor - I am the 5:00 am Supervisor most staff and clients feel comfortable call me to address questions and concerns because client’s primary counselor or supervisor are not in that early. Also, de-escalation supervisor I have a good relationship with clients and practice trauma informed care. Help complete LOC’s for other supervisors and counselors who have clients that dose early.

Train new Counselors, track and ensure that GPRA’s are completed on time, Complete Pre-Auth’s for Lancaster IOP clients, Complete weekly individual supervision with counselors and Peers. Also, monthly team meeting.

Complete 2 wellness checks for each counselor working from home, Level of Cares for all my counselors clients that are moving into second intervention, complete monthly Individual Supervision Logs, complete Counselor Report every Monday morning – (discharges – AWOL’s, Next appointment due, tx plans due, Forms due PHQ9, BAM, PISQ, Reassessment, to ensure that Counselor’s are managing their case loads. Complete Medical casing with medical staff every Tuesday for decreases, increases, and take-home bottles, supervise DAP notes, track phone re-engagement calls, and Approve payroll for counselors bi-weekly.

Assist Counselors in developing clinical skills, teach counselors how to apply different interventions with clients, and help prepare them for their CADC, Set up zoom, group room, and escort IOP clients to group and for each break on Mon, Wed, Thursday 9 to 9:50, 10 to 10:50, 11 to 11:50 because they must be escorted up and downstairs at each break or bathroom. Track relias training to ensure that my team is completing their trainings.

Kaleidoscope, Dover DE 11/8/19 – 2020

Therapist for Families, Adolesents, and children

Responsible for providing psychological evaluations and therapy for young people and children. Conducting behavioral observations, implementing long-term and short-term interventions, and developing individualized treatment plans.

Monitoring psychological improvements, producing reports for other healthcare staff and work collaboratively with schools, agencies, hospitals, courts, DFS, and family communities in delivering a holistic therapy service. They participate in continuing professional development (CFD) to keep updated with best practices.

Pychotherapeutic Services, Dover DE 6/1/2021 – 4/2022

Lead Counselor 1

Supervise all Counselor II’s, Behavioral Techs, and Recovery Coaches

Supervise all daily operations at Women’s Residential SUD Program

Complete monthly schedule for all staff

Responsible for performing a wide variety of patient care activities as directed by the attending physician, Medical Director and Clinical Director.

Responsible for patient caseload and provide group, individual, and family therapy.

Conduct bio-psychosocial assessments

Collaborates with the treatment team to formulate the master treatment plan, and assists in coordinating discharge planning.

Responsibility for maintaining communication with the referral source and other services provided as needed.

Functions under the guidance of certification and in accordance with the regulations, rules, and requirements of the State board and Federal government and accrediting organizations.

Central Delaware Housing Collaborative, Dover, DE 2/1/19 – present

Supportive Housing Supervisor/Vice Chair of Board

Provides advocacy, lethality assessments, safety planning, information, referrals, service management, crisis intervention, and follow-up services to victims so they may have the choices, support, housing, and linkages necessary for them to be successful in pursuing a violence-free life.

Provides assessments, advocacy, safety planning, lethality assessments, crisis intervention, counseling, community resources and follow-up to victims in person, on the phone (crisis calls), and electronically as needed.

Works directly with victims to determine areas of need, set goals and when appropriate develop a service management plan.

Assists victims with required paperwork and program enrollment.

Conducts follow-up meetings with victims to assess progress toward completing service management goals and identify areas requiring further assistance.

Provides information, linkage, and referrals with community services providers to victims in order to facilitate accomplishment of service management goals, avoid duplication of services, and to ensure that victims can access resources available to them. Provide information regarding resources and options for victims.

Maintains contact and follow-up with referral providers to ensure that victims’ needs are being met. As assigned, may be required to attend/facilitate internal and/or external meetings to assist service delivery for victims.

Works closely with other advocates to ensure agency representation on community coalitions and task forces aimed at access and coordination of services for victims.

Facilitates support/educational groups for victims.

Participates on phone rotation providing after-hours injunction assistance, response to Community Based Care providers investigation/follow-up and other assigned 24/7 responses.

As warranted, assists victims with completing, filing, and obtaining a PFA as well as support and preparation regarding family court and civil court hearings.

As warranted, provides support and preparation for victims regarding criminal court hearings as well as obtaining services from State Attorney. Advocates within the justice system, as needed, for survivors of domestic violence.

Participates in service management reviews, staff meetings, coordinated community response meetings, and supervisory meetings (internal and external) with peers, supervisors, case managers, and other agency representatives to further implement services for victims.

Documents services, outcomes, and time provided for victims and maintain victims’ files in accordance with established agency guidelines.

Participates in community education presentations that help identify available services for victims of domestic violence.

Facilitates transportation and/or transports victims needing medical attention, food or other assistance.

Trains, assists and supervises Supportive House case manager to provide services to victims in designated program.

Assumes all other duties as assigned by supervisor.

Dover Interfaith Mission for Men, Dover, DE 3/17/17 – 5/2022

Social Worker

Providing substance abuse and mental health counseling to individuals or groups.

Conducting initial assessments of clients' situation to determine needs and goals

Researching and advocating for appropriate public assistance resources for clients

Communicating with clients' case manager

Providing crisis intervention as needed

Referring individuals to appropriate treatment centers, as indicated

Ensuring that all case files, and other records, strictly comply with policies, regulations, and procedures.

Harrington Connections IOP, Harrington, DE 3/13/19 – 8/31/20

IOP Counselor

Complies with State/Federal or Certification/Licensure training requirements.

Provides direct service to include weekly individual and facilitate weekly group counseling.

Provide intakes for clients, which include consents, ASAM, bio-psychosocial, recovery plan with goals, objectives, and interventions.

Maintain records of treatment and progress, including changes applied for better results

Provide Court, TASC, probation, and DFS reports

Coordinate with health professionals and staff members and evaluate patient progress

Plan for aftercare programs for patients being discharged

Coordinating treatment planning and maintaining ongoing contact with outpatient providers for the continual care of patients

Facilitate groups and individual sessions

Connections Community Support Programs, Dover, DE 7/13/18 – 3/13/19

Clinical Supervisor – Medicated Assistant Program

Complies with all Connections CSP policies and procedures and responds to supervision.

Complies with State/Federal or Certification/Licensure training requirements.

Supervises Counselors to assure timely completion of work and adherence to program policies and procedures.

Provides weekly, biweekly or monthly clinical supervision through documentation of assessment of professional competencies, clinical skills and recommendations through weekly meetings and direct and periodic observation.

Review all documentation developed by Counselor II (Counselor Intern / Counselor Assistant) for accuracy and clinical appropriateness.

Completes annual employee reviews for Counselors and Counselor II

Provide individual sessions and monthly reports for all TASC clients.

Completes quarterly reports for supervision, training, compliance, discharges and admissions.

Assigns new patients to Counselor caseloads and monitors ratio for state compliance.

Addresses Counselor change requests, complaints and participates in fair hearings.

Conducts quarterly in-house trainings for clinical staff.

Acts as immediate responder to crisis situations in the facility.

Proficient with understanding and applying State Licensure Standards, CARF Standards, 42 CFR and HIPAA standards and Company policies.

Performs other duties as requested by the Executive Director.

Brandywine Counseling Services, Wilmington., DE 4/2/18 – 6/10/18

Clinical Supervisor – Intake

Complies with all BCCS policies and procedures and responds to supervision.

Complies with State/Federal or Certification/Licensure training requirements.

Supervises Counselors to assure timely completion of work and adherence to program policies and procedures.

Provides weekly, biweekly or monthly clinical supervision through documentation of assessment of professional competencies, clinical skills and recommendations through weekly meetings and direct and periodic observation.

Review all documentation developed by Counselor II (Counselor Intern / Counselor Assistant) for accuracy and clinical appropriateness.

Assists with answering agency phones and handles intake and inquiry calls.

Completes annual employee reviews for Counselors and Counselor II

Completes quarterly reports for supervision, training, compliance, discharges and admissions.

Completes chart audits on admission and discharges.

Assigns new patients to Counselor caseloads and monitors ratio for state compliance.

Addresses Counselor change requests, complaints and participates in fair hearings.

Conducts quarterly in-house trainings for clinical staff.

Acts as immediate responder to crisis situations in the facility.

Proficient with understanding and applying State Licensure Standards, CARF Standards, 42 CFR and HIPAA standards and Company policies.

Participate in Quality Assurance activities.

Performs other duties as requested by the Executive Director.

Brandywine Counseling Services, Wilmington., DE 5/2/16 – 6/2/17

IOP Counselor

Provides direct service to include individual and group counseling.

Review clients' records to assess treatment programs

Maintain records of treatment and progress, including changes applied for better results

Provide proper care to patients so that they recover fast

Coordinate with health professionals and staff members and evaluate patient progress

Plan for aftercare programs for patients being discharged

Do all pre-authorizations for IOP clients

Psychotherapeutic Meditation Center, Newark, DE 6/30/16 – 3/1/18

Counselor/ CEO Assistant

Provides direct service to include individual and group counseling.

Conduct interviews of patients and staff

Write letters and memos, compiling data for reports, creating computerized presentations, writing reports, editing, proofreading and other information preparation duties.

Credentialing for all Clinicians

Handle all company bills and payroll

Overseeing the work of all employees, as well as making sure that everything is in place for the office to function smoothly, ensure that therapist is trained, mentored, and following all policies & procedures.

Manage the flow of information to and from CEO and staff members.

Negotiate and develop contracts with Clinical staff and PMC

Supervise & train all interns

Carefully analyzes financial data and create reports that identify areas of concern

Kent Sussex Counseling Services, Dover, DE 11/5/12 – 4/29/16

Counselor

Provides direct service to include individual and group counseling.

Developing and implementing client treatment plans.

Conducts bio-psychosocial assessments and makes Level of care determinations.

Make treatment referrals, discharges and treatment change requests.

Works with treatment team and clients in assessing and revising treatment Goals and objectives as needed.

Maintains an effective working relationship with clients, staff, referral sources and supervisors.

Maintains timely, legible and accurate records in accordance with policies and directives.

Adheres to Delaware Department of Health and Social Services PM 46, and the Federal Register 42 C.F.R. Part 2 – Confidentiality Rule and 45 C.F.R. Parts 160 & Federal HIPAA Pricy Rule. DSAMH and CARF.

EDUCATION

Certified Advanced Alcohol & Drug Counselor 1/29/15-current

Certified Co-occurring Personality Disorder Professional 5/27/15-current

Delaware State University, Dover, DE

Masters Social Work 5/2016

Bachelors Social Work 5/2015

Delaware Tech. Com. College, Dover, DE 2013

Human Services Associate Degree

Drug and Alcohol Counseling Associate Degree 2013

ORGANIZATIONS

National Association of Social Workers Kent County Rep. 2016-2017

Delaware Chapter Member

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