Versatile Customer Service and Scheduling Specialist
Resume:
Nadine Wright
I AM THE BEST AT EVERYTHING I DO, I WOULD LIKE TO WORK FOR YOU
Charlotte, NC
*****************@***********.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Branch Location Clerk
Hoveround Corporation - Charlotte, NC
February 2019 to Present
Internal Medicine Scheduler
Chime Solutions- Kasier Permanente - Morrow, GA
September 2016 to July 2018
Chime Solutions Call Center- Internal Medicine Scheduler for Kasier Permanente Kasier Permanente is one of the clients I have work under since I have been employed here. There was American Airlines, United Heath Care, JP Morgan & Chase, State Farm, Sodexo, and UPS, where I held a supervisorial role is had position as well.
I am currently scheduling appointments, sending messages, making sure the customer is being taking care of properly on the first call. I have done annual enrollment, with all insurance coverage included. manager
Ihop - Union City, CA
September 2012 to June 2016
Responsibilities
Make sure the cash is good in the drawer as well as the safe. The restaurant is clean front and back. Food properly labeled and covered. Assign servers stations and cleaning duties. Cook on some occasions and definitely interact with each guest ensuring their time here was enjoyable. Before leaving I have to take cash from servers, inputting the numbers in the system. Accomplishments
I hired and trained a few good servers. I have everyone saying please and thank you as they should. I stress the clean as you go system to ensure the place stays presentable as possible at all times. Also l have work every shift morning, middle and overnight. Skills Used
Inputting daily numbers in the computer, which shows where the profit and loss come in to play, as well as how many guess, how they paid, etc. Also I cook, and Ihop style is a unique recipe. Sales Representative
LANDMARK DODGE - Morrow, GA
February 1998 to April 2012
Sale Cars
Make A Profit
Protect The Dealership
ABC(always be closing)
Education
none in psychology
Phoenix - Arizona
2013 to 2014
n/a in psychology
University of Phoenix-Online Campus - Phoenix, AZ
January 2009 to April 2012
Skills
Internal Medicine, CSR, Call Center, Customer Care, Customer Service, Customer Support Certifications/Licenses
ServSafe Certification
September 2014 to September 2019
Assessments
Customer Service Skills — Proficient
July 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/bwouj59cd9tw60xt Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have been at Chime Solutions call center for one year and six months. The clients I have work under have been JP Morgan&Chase, American Airlines, Sodexo,United Health-care,UPS,Statefarm and several others currently I am with Kaiser Permanente. I have learned serveral skills under each client.
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