Versatile Operations and Customer Care Professional

**Ann Hudson**

865-***-****

***.*********@*****.***

Englewood, FL

[linkedin.com/in/ann-hudson-00a8b6226](http://linkedin.com/in/ann-hudson-00a8b6226)

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### **Professional Summary**

Seasoned and versatile professional with over 40 years of experience spanning customer service, data entry, insurance, manufacturing, logistics, and team leadership. Known for a strong work ethic, adaptability, and a people-first approach, with a proven track record of thriving in fast-paced environments and learning new skills on the job. Licensed in Life, Health & Annuities Insurance (2025) and experienced in both remote and in-person roles. A trusted team player who brings empathy, precision, and professionalism to every role.

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### **Core Skills and Competencies**

- Customer Service and Client Relations

- Insurance Sales and Policy Guidance

- Remote Communication (Phone, Email, Chat)

- Conflict Resolution and De-escalation

- Cash Handling and Point-of-Sale Systems

- Team Leadership and Shift Supervision

- Manufacturing and Assembly Line Operations

- Technical Troubleshooting and Quality Control

- Time Management and Multitasking

- On-the-Job Training and Rapid Skill Acquisition

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### **Professional Experience**

**Associate Producer**

AO Globe Life – Remote

*May 2025 – Present*

- Conduct an average of 2 virtual insurance presentations per day

- Maintain licensure and compliance knowledge

- Guide clients through emotionally and financially sensitive decisions

**Independent Contractor – Delivery Driver**

DoorDash – Englewood, FL / Remote

*October 2022– Present*

- Delivered time-sensitive orders with high customer satisfaction

- Maintained high customer rating and on-time delivery

- Solved real-time delivery challenges independently

**Product Assembler (Subcontractor)**

M & C Assemblies – Englewood, FL

*April 2021 – October 2023*

- Assembled outdoor retail products for major home improvement stores

- Coordinated with store teams and customers

- Maintained quality and met tight deadlines

**Assembly Line Worker**

Tervis Tumbler – Venice, FL

*June 2020 – February 2021*

- Assembled insulated drinkware in high-volume production

- Met daily quotas and upheld quality standards

**Automated Optical Inspector (AOI) Technician**

DENSO Automotive – Maryville, TN

*July 2017 – March 2020*

- Operated AOI systems to detect micro-defects

- Completed technical training and exceeded benchmarks

- Recognized for accuracy and troubleshooting

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### **Education**

**High School Diploma**

Concord High School – Concord, NH

**Electronic Technology Coursework**

Hallmark Institute of Technology – San Antonio, TX

*Completed coursework toward certification (Did not complete program)*

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### **Certifications and Licensure**

**Life, Health and Annuities Insurance License**

Issued May 2025 – Pearson VUE

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