Remote-Ready Customer Service Specialist with Strong time management
Resume:
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•RightSkill Job-Readiness Verification
RightSkill CSR Program, July 29, 2017
www.rightskill.com/employers
•Successfully completed job-readiness program and demonstrated the skills necessary to perform the role of CSR
•A program from CareerBuilder and Capella Learning Solutions
•Relevant Skills
•Typing 50 wpm
•Customer service
•Microsoft Word, Excel, Outlook
•Data entry
•Work Experience
•Customer Service Representative
•Sitel Group Corporation 11/22/21- Present
•Assisted consumers with home buying questions
•Warm transfers for consumers
•Customer Service Representative,
• Robert Half, Remote, 01/2021-06/2021
•Assisted clients with unemployment information
•Provided help with navigating online MIWAM system
•Ensured that clients understood all information regarding accounts
•Worked remotely from home
•Customer Service Representative,
•Dialog-Direct, Highland Park, MI, 08/2014-01/2015
•Qualified customers for ACA program.
•Assisted customers with various questions about affordable health care options.
•Worked with licensed insurance agents to provide customers with insurance plans to meet their needs.
•Inbound customer call center
•Customer Service Representative,
•Allegra Direct, Sterling Heights, MI, 05/2007-03/2010
•Assisted customers with prescription drug questions
•Ensured customer understanding of their prescriptions.
•Inbound customer call center
•Customer Service Representative,
• MORPACE International, Farmington Hills, MI, 10/2003-04/2006
•Qualified consumers to take surveys for various products.
•Ensured consumer satisfaction with various products.
•Outbound calling for call center environment.
•stay at home parent from 2010 to 2014
•Education
•Certificate
• Wayne State University
•June 2003
•High School Diploma
• Dondero High School
•June 1999
•Community Service
•Assistant, Dickinson West Elementary, Feb 2014-June 2014
•Food Service, King David MBC, Jan 2000- April 2005
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