Information Technology Professional with Diverse Systems Expertise
Resume:
Matthew Scott Gates
Northern VA
*******@*****.***
SUMMARY: Information technology professional with a diverse information systems skill set. Creative problem solver with demonstrated ability to resolve critical business information system and corporate issues through the application of best practices.
EDUCATION: Bachelor of Science in Computer Information Systems -
University of Virginia's Clinch Valley College, Wise, VA
Extensive experience and training in many environments and operating systems. Have done networking for streaming video, WireShark troubleshooting of incoming and outgoing streams.
TECHNICAL
SKILLS: Hardware: IBM-PC, PC Troubleshooting and Repair, Encoders, Decoders, Routers
And Media Distribution Hubs
OS: MPE/XL, all Microsoft OS thru Win11, Windows Server 2008-2016, UNIX, Redhat, Debian
Languages: COBOL, Progress, PowerHouse, SuprTool, Query, Quiz, SQL JavaScript, PowerShell
Software: AMISYS, TurboImage, KSAM, VMWare, HyperV, VEMS/REV, Networking(DHCP, TCP/IP, UDP, Multicasting), Jira, Salesforce, VMWare, Office 365 Admin, Azure and Active Directory
EXPERIENCE:
Short Term Assignments:
Independent Contractor – Rideshare Services (Lyft) Washington, DC 08/23–Present
Operate as a self-employed contractor providing on-demand transportation throughout the Washington, DC metropolitan area.
Apply logistical planning, customer service, and route optimization to ensure efficient operations and client satisfaction.
Manage all aspects of small business operations, including scheduling, vehicle maintenance, and financial tracking.
Maintain a 5-star safety and reliability record through adherence to company and local regulations.
Articom Washington, DC 5/23—8/23
Citizen Reviewer—US State Department Promotion Board
Conducted thorough reviews of candidates' qualifications and performance records.
Contributed valuable insights and recommendations to the State Department Promotion Board.
Successfully passed the E-QIP background check, demonstrating trustworthiness and integrity.
InSync Staffing Sterling, VA 8/22—12/22
Compression Engineer
Data center support for live video streaming. Setup, service, swap several models of encoders, decoders, and routers
Duties included:
Daily checks of functionality of various hardware
Diagnose stream flow issues
Install replacement hardware
Maintain security of data through network
Long Term Assignments:
Pixellot Systems- Video Streaming and Hosting / A PaaS Company Washington, DC 7/19—8/22
Customer Support Engineer- Tier 2
Technical Support for streaming automated video sports production solution that integrates specialty cameras into a video processing and distribution solution. Support for end-to-end workflow from cameras to server to cloud CDN of live and VOD content. Diagnose issues with camera connectivity, server pre-production of content, and streaming to cloud.
Duties included:
Support for proprietary camera and Windows servers.
Remote diagnostic and troubleshooting using multiple RDP systems; Go-To-Meeting, TeamViewer, RealVNC, & others
Manage customer communication using Salesforce ticketing amongst others
Manage engineering ticketing using Jira and customer tickets using Zoho.
VBrick Systems- Enterprise Video Streaming / A SaaS company Herndon, VA 09/13—8/18
Customer Support Engineer- Tier 2
Work with Network Engineering and Network Video Support teams. Work directly with customers and strategic partners to integrate IP video solutions into the enterprise. Advise local network administrators on best practices for installation and configuration of portal servers, video on demand servers, network video recorders, and encoders. Remotely assist integrators and administrators with troubleshooting, deployment, and planning.
Duties included:
Support all hardware and software products manufactured by VBrick.
Remote diagnostic and troubleshooting using multiple RDP systems; Go-To-Meeting, TeamViewer, Microsoft Remote Desktop.
Utilize expertise in network-based video delivery in local enterprise and across the public internet in order to ensure proper system design and implementation.
Troubleshooting networking issues related to multicast video streaming (TCP/IP, UDP, and DHCP). Troubleshooting on Windows Server 2008, 2012, LAN and WAN networks, and several types Unix/Linux servers and appliances.
Wrote SQL searches and updates to MS-SQL database.
Installing and troubleshooting issues with virtual servers on HyperV, VMWare, and Virtualbox
Troubleshooting pages written in JavaScript for coding errors not discovered before deployment
Expert in MPEG2, MPEG4, Windows Media, Flash, and h.264 encoding, transcoding, and decoding. Experience with Jira & Salesforce
Manpower Staffing/Kelly Services (to State of Michigan, Office of Retirement Services) 09/10—02/12
Customer Service Representative – temp
Provided telephone support assisting current, retiring, and retired state and school employees with issues concerning retirement, pension, and insurances—experience assisting novice users with complicated web applications.
Various Temporary Positions 04/06-7/19
XML Editing-Editing XML documents for web-based management system.
Converting a proprietary text management system to XML
Software QA Tester- Regression testing software to written specifications for ASP
Testing software for changes in functionality after updates
Technical support for MSP using Office 365 and Azure
User management
Device installation and management
Device retrieval, refurbishment, and repair
Our Lady of Bellefonte Hospital, Ashland, KY 07/01— 04/06
CONSULTANT-Programmer Analyst 8/04- 4/06
Information Services Support for a small hospital in Kentucky via VPN. Writing Cognos-Powerhouse Quiz, QTP & Quick programs to user specification interfaces between various corporate entities and vendors. Using McKesson The Precision Alternative (Precision 2000) v 9.0 thru 11.0 & Powerhouse 7.29 & 8.19. Position was part-time, as-needed support for phasing out legacy system.
07/01—08/04
Sr. Programmer Analyst
Information Services Support for a small hospital. Wrote Cognos-Powerhouse Quiz, QTP, Quick, & SUPRTOOL programs to user specification interfaces between various corporate entities and vendors. Completed requirements analysis for HIPAA 837i and 837p compliance. Installed HP-3000 hardware and OS upgrades as well as upgrading vendor software to HIPAA compliance (ALT 9 to ALT 10/11). Used various encryption software to facilitate secure data transfer to vendors. Used McKesson The Precision Alternative (Precision 2000) v 9.0 thru 11.0 & Powerhouse 7.29 & 8.19.
Programmer consultant in the healthcare industry 10/98-06/01
Assignments included:
Harvard Pilgrim Healthcare, Boston, MA
Sr. AMISYS Programmer Analyst
Information Services Support for large health maintenance organization. Writing COBOL, SuprTool and COGNOS-PowerHouse programs to user specifications, new development, ad-hoc reports, and program upgrades to support electronic claims processing by outside vendor. Using McKesson/HBOC AMISYS v 9.5 SuprTool v 4.2. & PowerHouse v 8.19
UPMC Health Plan, Pittsburgh, PA
AMISYS Programmer
Information Services Support for large health maintenance organization. Writing SuprTool and COBOL programs to analyst specifications, new development, ad-hoc reports, and program upgrades. Using McKesson/HBOC AMISYS v 9.5 and Suprtool v 4.2. Instrumental in company acquiring Speedware and other development tools.
Harvard Pilgrim Health Care, Boston, MA
AMISYS Programmer
Information Services Support for large health maintenance organization. Writing SuprTool and COGNOS-PowerHouse programs to analyst specifications, new development, ad-hoc reports, and program upgrades. Using McKesson/HBOC AMISYS v 9.5 Suprtool v 4.2. & PowerHouse v 8.19, COBOL, and SuprTool
Trigon/ BlueCross/BlueShield, Richmond, VA
AMISYS Programmer
Information Services Support for large health insurance company. Writing COBOL, SuprTool, and Quiz programs to user specifications, both new development and error fixes. Using McKesson/HBOC AMISYS.
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