Versatile Office and Customer Service Professional
Resume:
Christopher Mummert
Addaress:
Phone:
Fair Oaks, CA 95628
Office Experience
●17 years office experience.
●Touch Type, 50+ wpm
●Data Entry Alpha and Numeric, 10000+ ksph
●Expert in Microsoft Office Suite
Technical Experience
●Microsoft Windows Operating Systems
●Windows Network Servers
●Experienced in MS-DOS and UNIX command line..
●2 years in Computer Operations
Customer Service Experience
●10 years high-volume call center experience.
●Strong Customer Service Skills
●Ability to manage 160 calls per day.
●Focus on First Call Resolution
Education
2010-2011 Bryan College Springfield, MO
AAS in Business – Accounting
●Business Applications
●Business Communications
●Financial and Cost Accounting
●Accounting and Managerial Information Systems
●Tax Accounting
●Operational Auditing
Professional
References
Loren Dalton Harte Hanks, Inc. Web Unit, President
Dick Colvin Hart Hanks, Inc. Web Unit, Head of Marketing
Personal References
Robin Traylor Known since 2007 303-***-****
Work Experience
Apr 2021 to Dec 2023 Delta Denal of California Rancho Cordova, CA
Customer Service Advocate
●Provided customer service for Delta Dental of California’s Commercial Group Plans until the reorganization and management changes led to a substantial ethical disconnect.
Nov 2020 to Mar 2021 Certified Employment Rancho Cordova, CA
Customer Service Advocate
●Provided customer service for Delta Dental of California Federal Government Programs until the contract ended.
Aug 2017 to Aug 2020 Transcosmos Sacramento, CA
Technical Support Representative
●Took calls for the Technical Support and Customer Service in support of Electronic Logging Devices compliance with ELD Final Rule.
Apr 2017 to June 2017 Conduent, Inc. West Sacramento, CA
Customer Service Representative
●Took calls for the Beneficiary Telephone Correspondence Unit of ACS, the Fiscal Intermediary for the Medi-CAL program..
Dec 2016 to Jan 2017 Blue Shield of CA El Dorado Hills, CA
Customer Service Representative
●Answered questions regarding Sutter Re-negotiations until project was completed in January 2017.
Mar 2014 to Dec 2016 MAXIMUS, Inc. Folsom, CA
Customer Service Representative
●Worked on multiple projects, including Cover Oregon and Health Care Options, providing customer service for those projects as appropriate based on project scope.
Jan 2013 to Mar 2013 Pick n' Pull Rancho Cordova, CA
Customer Service Representative
●Provided customer service, negotiations, and scheduling for the Cash for Junk Cars program.
Sept 2012 to Jan 2013 Teledirect Sacramento, CA
Customer Service Representative
●Provided customer service for multiple clients in areas ranging from, health care enrollment, charitable fund-raising, retirement seminars, retail clothing sales, and answering services for apartment complexes, medical and dental practices.
Jul 2010 to Jun 2012 TransCentra Napa, CA
Computer Operator
●Facilitated Data Center Operations for a print and distribution remittance processing company for various clients such as; Kaiser Permanente, SMUD, Wells Fargo, Coventry Bank, Bank of America, Quest Diagnostics, and other small banks and utility companies.
Nov 2008 - Jan, 2009 Rash Curtis and Associates, Vacaville, CA
Collections Agent
●Place outbound calls to negotiate the repayment of delinquent accounts for various medical and retail bills..
Feb-Dec, 2007 Harte Hanks, Inc. Rancho Cordova, CA
Internet Customer Service Representative
●Provided help desk support and information for internal users of the website PennysaverUSA.com, and assisted with the weekly conversion of PDF circular advertisements to HTML web pages.
Mar-Oct, 2006 E*Trade Financial Rancho Cordova, CA,
Financial Service Representative (E*Trade Financial)
●Provided Customer support for Retail Brokerage and Employee Stock Plans until the site closure in October 2006.
Jan-Mar, 2006 EDS Rancho Cordova, CA
Data Entry Operator
●Provided OCR verification for systems used to enter claims data for EDS, the Fiscal Intermediary for Medi-CAL.
Sep 2001-Dec 2005 Institutional Financial Services Benicia, CA
Data Entry Operator
●Performed manual entry of paper order cards submitted by student fund-raising activities from all over the United States, and U.S. Territories to be processed by the AS400 mainframe before packing and shipping of orders.
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