Technical Support & Operations Professional with IT Skills

Jonelle Gentile

Sharon, PA

Work Experience

Tech Support

Staples & Associates-Hermitage, PA

November 2024 to Present

• Tech Support

• Sales

• Production Management

• Customer Service

Business Owner/Operator

Preston Towing-West Middlesex, PA

April 2011 to August 2019

• Manage Daily Business Operations

• Payroll/Scheduling

• Microsoft Office / Nest

• Business Manager

Caregiver for Disabled Adults

Verland Foundation-Hermitage, PA

May 2007 to October 2011

• Caring for Mentally Challenged Adults

• Manager for Medication Pass

• Head Supervisor for Hermitage Locations

Education

Computer Programming (Master of Business Administration) American Institute of Business-Kent, OH

August 2002 to November 2006

Graduated Top of Class

• Class of 94

Skills

• Communication skills

• Customer service

• macOS

• Technical support

• ServiceNow

• Operating systems

• Computer networking

• Customer support

• Microsoft Office

• SharePoint

• IT service management

• Desktop support

• Time management

• Windows

• Computer operation

• IP networking

• Computer skills

• Computer hardware

• WAN

• iOS

• Mobile devices

Certifications and Licenses

Driver's License

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