Operations Leadership & Strategic Initiatives Executive

CAYTON MILLER

Ashland, KY ***** 606-***-**** ************@*****.***

MANAGEMENT OPERATIONS STRATEGIC LEADERSHIP

Professional Summary

Versatile and results-oriented leader with over a decade of progressive experience in management, customer operations, and team development. Proven ability to lead high- performing teams, implement strategic initiatives, and deliver measurable outcomes in dynamic environments. Skilled in process improvement, cross-functional collaboration, and communication across organizational levels. Recognized for building trust, mentoring teams, and cultivating a culture of accountability and excellence. Seeking to bring proactive leadership to a forward-thinking organization.

Core Competencies

Team Leadership & Development

Customer Experience Strategy

Conflict Resolution & Negotiation

Training & Performance Coaching

Cross-Functional Collaboration

Process Optimization

Strategic Planning

MS Office Suite CRM Platforms

Professional Experience

Project & Engagement Lead

Private and Public Sector Campaigns — Aug 2022 – Present

Led multiple large-scale engagement initiatives focused on customer retention, education, and team cohesion.

Designed and executed training programs and outreach strategies that increased team efficiency and community connection.

Managed project timelines and coordinated with internal stakeholders to ensure milestones were met ahead of schedule.

Built internal communication frameworks that improved operational transparency and supported organizational goals.

Developed and led professional development workshops to upskill frontline staff and junior leaders.

Cultivated partnerships with external stakeholders and local communities to align projects with organizational values.

Customer Experience Specialist

AT&T Mobility — Oct 2011 – Present

Resolved complex customer issues while maintaining service quality and adherence to compliance standards.

Trained and mentored team members, contributing to increased team performance and improved customer satisfaction.

Identified recurring service bottlenecks and collaborated with leadership to streamline resolution workflows.

Consistently exceeded performance metrics in quality assurance, call resolution, and customer feedback.

Acted as a team liaison to management, translating frontline challenges into actionable improvement proposals.

Education

Bachelor of Science in Business Administration

University of Phoenix — Graduated Jan 2009

Additional Information

Strong problem-solving and critical thinking abilities

Passion for employee development and leadership coaching

Enjoy puzzles, building models, and community service work

Committed to creating supportive, inclusive team environments

Contact this candidate