Entry-Level Remote IT Specialist with Military Discipline

Patrick Nfon

Lacey, WA 512-***-**** ***********@*****.*** www.linkedin.com/in/patrick-nfon Active Secret Clearance SUMMARY

Cybersecurity Graduate and Google-Certified Security Analyst with robust expertise in risk management and fleet operations. A CompTIA Security+ candidate and U.S. Military Veteran, I bring a disciplined, mission-focused approach to safeguarding organizational assets and strengthening security protocols. My background blends technical proficiency with strategic insight, enabling me to identify vulnerabilities, support compliance, and contribute to resilient digital infrastructures. WORK EXPERIENCE

Tinker AFB Feb 2025 - Jul 2025

Tier I Technician

• Addressed over 300 user inquiries monthly via phone, email, and ticketing systems, achieving a resolution rate of 92% for basic hardware and software issues.

• Diagnosed and resolved technical issues concerning hardware, printers, and network connectivity, reducing escalation to Tier II support by 18%.

• Administered over 150 user accounts and access permissions, ensuring compliance with DoD cybersecurity protocols and facilitating secure user lifecycle management, including access provisioning.

• Logged and tracked over 1,200 support requests using Remedy and ServiceNow, optimizing response times by 23% through efficient documentation practices.

US Army Dec 2022 - Mar 2024

Training Room Supervisor

• Oversaw training records for 200+ personnel, attaining a 98% compliance rate in weapons qualifications and physical fitness tests.

• Crafted and maintained a comprehensive training calendar, aligning 150+ events with mission objectives and boosting training effectiveness by 23%.

• Coordinated training resources, securing facilities and equipment for 20+ exercises, mitigating logistical delays by 15%.

• Collected and analyzed data for Unit Status Reports and readiness assessments using Army systems (DTMS, ATRRS) and Microsoft Office tools (Outlook, Access, SharePoint, Teams, Power BI, Visio), enhancing reporting accuracy by 30% to support leadership decisions.

Aug 2019 - Nov 2024

Chemical Equipment Maintenance Specialist

• Oversaw the maintenance and accountability of over $1,200,000 in CBRN equipment, ensuring operational readiness for over 100 personnel during critical training exercises.

• Spearheaded the development and execution of training plans, enhancing the skill sets of more than 100 team members in essential safety protocols and procedures.

• Administrated the processing of troop actions, awards, and orders for more than 200 personnel, streamlining administrative workflows and reducing processing time by 18%.

• Directed CBRN operations during large-scale events, coordinating efforts to ensure seamless execution and stakeholder satisfaction. EDUCATION

UMGC Dec 2021 - May 2025

BACHELOR OF SCIENCE, COMPUTER NETWORKS AND CYBERSECURIT SKILLS

• IT support, Large-scale environments, Network deployment, Server deployment, Cybersecurity, SIEM Tools, Vulnerability Assess- ment, Stakeholder escalation, Risk mitigation, Technical experience, Project management, GRC, Microsoft Office tools LANGUAGES

• FRENCH

CERTIFICATES

• Google Cybersecurity Certificate

• CompTIA Security + Candidate

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