Customer Support Specialist Remote Work Enthusiast

THERESA MARTIN

Columbia Heights, MN ***** 952-***-**** ********@*****.***

Professional Summary

Dedicated Rideshare Driver with over five years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record and a corporate history in commercial finance account management. Skills

Account Management

Data Entry

MS Office

Receptionist

Customer Satisfaction

Mathematical Skills

Work History

Rideshare Driver 07/2017 to Current

Lyft & Uber Technologies – Minneapolis, MN

Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.

Completed daily vehicle maintenance and repair to guarantee dependable and safe ride. Followed designated routes and schedules while operating vehicles. Ensured safe and friendly rides to all customers

Responded with ease to sudden changes in routes and schedules. Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Account Executive 02/2013 to 03/2018

J D Factors

Responsible for managing a portfolio containing over 25 clients with a combined credit line of

$10M

Input client schedules for purchase of accounts receivables Execute verification calls ensuring invoice accuracy and establish definitive payment timeline Complete and analyze credit checks

Monitor receivable balances and make collection calls on those beyond terms Identify and resolve any billing issues.

Financial Administrator 07/2011 to 10/2012

Motorwerks BMW & MINI

Managed over five million dollars in over 400 financed contracts a month, analyzing with a high level of detail for accuracy and ensuring timely funding Maintaining communication between business managers, the funding process, and outside financial institutions

Organized data in spreadsheets while also logging new incoming cars and repair orders for the dealership.

Education

Bachelor's: Architecture & Environmental Design

University of Minnesota - Minneapolis, MN

Contact this candidate