Sales Support Leader with Customer Focus

Experience

Sinclair Broadcasting Cincinnati, OH

Sales Support Specialist 10/1981 - 09/2017

Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards. Managed a staff responsible for creating a log for a local TV station. Ensuring all time sold by the Account Executives aired accurately so the client could be charged for the air time purchased. Prior to managing the department, I was a Sales Assistant. Responsible for data entry of all contracts for air time sold by the account Executives. Making sure the contracts were accurate. If spots were preemted I had to ensure makegoods aired.

Delta Airlines Cincinnati, OH

Call Center Agent 01/2012 - 12/2012

Call center respresentative. Fielding customer calls, resolving customer issues, making reservations as requested. Skills

Customer service, Communication skills, Time management, Leadership, Microsoft word, English, Microsoft excel, Documentation review

Education

Automation Institute of Cincinnati Cincinnati, OH Computers 09/1979

Completed the course

LAUREL ADAMS

863-***-**** ***********@*******.*** Sebring, FL

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