Customer Service & Service Coordination Specialist

Dawn Gresham

*** **** *** • Williamson, GA *****

678-***-**** • ***********@*****.***

Professional Summary

Experienced service and customer support professional with over 10 years of success in fast-paced environments, specializing in service coordination, customer relationship management, and process optimization. Proven ability to manage complex service requests, coordinate repairs, handle warranty claims, and deliver clear communication to customers and internal teams. Recognized for strong interpersonal skills, technical understanding, and a consistent focus on customer satisfaction.

Core Skills

• Service Coordination & Scheduling

• Customer Service & Communication

• Quoting & Order Management

• Technical Report Review (UltraCare/BWT)

• Warranty & Invoice Processing

• Inventory Control & Logistics

• Problem Solving & Issue Resolution

• Microsoft Office & Internal Service Systems

Professional Experience

Johnson Battery Company – Zebulon, GA

Service Coordinator (2021 – April 2025)

Shop Coordinator (2019 – 2021)

- Managed incoming service requests and scheduled service visits.

- Finalized service work and processed for invoicing.

- Interpreted UltraCare reports using BWT and handled monthly billing.

- Filed warranty claims on behalf of both customers and the company.

- Sent completion notices and updates to customers.

- Ordered repair parts and provided repair quotes.

Omnimax / Fabral – Customer Service Representative

June 2015 – February 2019

- Oversaw architectural orders from entry through shipment.

- Communicated updates and changes to clients via phone and email.

- Coordinated material procurement to meet production schedules.

- Resolved customer issues and processed credits as needed.

- Supported custom project setup by entering new code requests.

- Participated in daily production meetings for prioritization and updates.

Gene Evans Ford – Parts Department

June 2010 – March 2013

- Managed nationwide parts orders and handled shipping logistics (LTL, UPS, FedEx, Freight).

- Promoted to Inventory Controller in 2011.

- Maintained accurate inventory levels through daily checks and cycle counts.

- Handled purchasing/sales of aged inventory.

- Led yearly physical inventory processes.

DEC Electric Service – Owner/Operator

2004 – 2006

- Owned and managed day-to-day operations of an electrical service business.

- Oversaw customer service, scheduling, and job completion.

- Maintained financial records and ensured quality service delivery.

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