Entry Level 3 in Customer Service
Resume:
Tanja Workman
Reedville, VA *****
*****************@*****.***
Professional Summary
Dedicated customer service representative,motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and priortization abilities. Assisted teachers as well in developing worthwhile and educational in-class activities. · Responsible for arranging and executing a quarterly teacher training session. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Concierge
The Tides Inn-Irvington, VA
April 2025 to Present
Welcome guests warmly and provide a high level of customer service throughout their stay
• Offer detailed information about resort amenities, events, and local attractions
• Make dining, spa, transportation, tour, and entertainment reservations on behalf of guests
• Handle guest requests promptly and follow up to ensure satisfaction
• Anticipate guest needs and provide thoughtful, proactive service
• Maintain an up-to-date knowledge of resort facilities, services, and activities
• Coordinate with other departments (housekeeping, maintenance, food & beverage) to fulfill guest needs
• Manage VIP and special occasion arrangements (e.g., anniversaries, birthdays, honeymoon packages)
• Address guest complaints or concerns with empathy and efficient problem-solving
• Assist with luggage, deliveries, and other tasks as needed Owner/Operator
Modisch Soy Candles INC-Virginia
January 2020 to Present
Answered an average of twenty plus calls a day, greet customers, address inquiries, new product information and assist each customer's sales needs. Describe products to customers and explained care of the merchandise. My team assists customers in person and via telephone. We provide an elevated customer experience to generate a loyal clientele. Effectively communicate with and support sales, marketing and administrative teams daily. We execute in season pricing strategies including promotions and markdowns to reach financial targets annually. The team maintains cleanliness and presentation of production floor and stock room. Monitor cash at multiple checkout stations to ensure adequate cash on hand and established sales goals to achieve monthly quotas. Operate POS system to itemize and complete the number of customer purchases, asking open-end questions to summarize purchases, customer buying habits and how to increase multiple sales. Conduct physical inventory counts during selected time periods. I direct targeted marketing efforts that introduce new products and services in an attempt to obtain new accounts while maintaining relationships with existing accounts. Prepare income statement, balance sheet and projected cash flow. Researched public perception of products and services using information gathered to guide development and prepare month to month ending report. My team we package, label and ship orders US and International. Owner/Operator
Modisch Soy Candles INC-Virginia
January 2020 to Present
Answered an average of twenty plus calls a day, greet customers, address inquiries, new product information and assist each customer's sales needs. Describe products to customers and explained care of the merchandise. My team assists customers in person and via telephone. We provide an elevated customer experience to generate a loyal clientele. Effectively communicate with and support sales, marketing and administrative teams daily. We execute in season pricing strategies including promotions and markdowns to reach financial targets annually. The team maintains cleanliness and presentation of production floor and stock room. Monitor cash at multiple checkout stations to ensure adequate cash on hand and established sales goals to achieve monthly quotas. Operate POS system to itemize and complete the number of customer purchases, asking open-end questions to summarize purchases, customer buying habits and how to increase multiple sales. Conduct physical inventory counts during selected time periods. I direct targeted marketing efforts that introduce new products and services in an attempt to obtain new accounts while maintaining relationships with existing accounts. Prepare income statement, balance sheet and projected cash flow. Researched public perception of products and services using information gathered to guide development and prepare month to month ending report. My team we package, label and ship orders US and International. Elementary Instructional Coach
University Instructors, Inc.-Richmond, VA
August 2021 to September 2023
• Provide support in analyzing student assessment data
• Assist teachers in designing instructional decisions based on assessment data
• Assist teachers with specific classroom activities when requested
• Provide support for classroom motivation and management strategies
• Assist teachers in creating materials that are in alignment with the curriculum
• Provide teachers internet links related to instruction and curriculum
• Instruct and support teachers with curriculum, software products, and classroom curriculum related technologies
• Model lessons when appropriate
• Provide encouragement and emotional support to teachers Work From Home CSR/Preferred Customer Agent
Alorica(UPS)-Newport News, VA
March 2020 to August 2021
Following up on requests reviewing rates as needed tracking and routing shipments and orders, preparing reports, customer set ups, updating customer files and profiles Work with customers, suppliers, and various shippers to route, pick-up and/or trace shipments as necessary.
Process claims and Data entry.
Seasonal Store Manager
Hickory Farms-Spotsylvania County, VA
September 2019 to March 2020
Deliver excellent service to ensure high levels of customer satisfaction.Motivate the sales team to meet sales objectives by training and mentoring staff. Create business strategies to attract new customers, expand store traffic, and enhance profitability. Hire, train, and oversee new staff.Respond to customer complaints and concerns in a professional manner.Ensure store compliance with health and safety regulations.Develop and arrange promotional material and in-store displays.Prepare detailed reports on buying trends, customer requirements, and profits.Undertake store administration duties such as managing store budgets and updating financial records.Monitor inventory levels and order new items. Fashion Stylist/Receptionist
Shabby Sheek Boutique-Snellville, GA
April 2017 to September 2019
• Advises clients on dynamic styling for visuals.
• Orders clothing, fabrics, accessories, makeup and more to facilitate a wardrobe.
• Coordinates with photographers, makeup artists, hair stylists, and other industry professionals in order to develop comprehensive looks for clients.
• Develops exclusive, creative, and unconventional designs.
• Organizes the wardrobes and outfits designed for a photo shoot or event.
• Travels in order to find specific fabrics or props.
• Purchases and organizes necessary props and accessories.
• Keeps track of current, developing, and changing regional and global trends in fashion and design.
• Maintains a relationship with magazine publications, retailers, and wholesalers.
• Adapts to the client’s own interests in color, style, and shape.
• Coordinates shooting locations.
• Facilitates any delivery of a design or product.
• Develops new factors and objectives in accordance with market trends.•Advises clients on dynamic styling for visuals.
• Orders clothing, fabrics, accessories, makeup and more to facilitate a wardrobe.
• Coordinates with photographers, makeup artists, hair stylists, and other industry professionals in order to develop comprehensive looks for clients.
• Develops exclusive, creative, and unconventional designs.
• Organizes the wardrobes and outfits designed for a photo shoot or event.
• Travels in order to find specific fabrics or props.
• Purchases and organizes necessary props and accessories.
• Keeps track of current, developing, and changing regional and global trends in fashion and design.
• Maintains a relationship with magazine publications, retailers, and wholesalers.
• Adapts to the client’s own interests in color, style, and shape.
• Coordinates shooting locations.
• Facilitates any delivery of a design or product.
• Develops new factors and objectives in accordance with market trends.
• Clients were Celebrities as well.
WFH Customer Service Representative/Warranty & Replacement Supervisor MarketSource-Alpharetta, GA
March 2015 to March 2017
Attracts potential customers by answering product and service questions:suggesting information about products and services.Opens customer accounts by recording account information.Resolves product or service problems by clarifying the customer's complaint;determining the cause of the problem;selecting and explaining the best solution to solve the problem;expediting correction or adjustment;following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Contributes to team effort by accomplishing related results as needed.I also do warranty and replacements. As a warranty representative I ensure that all warranty & replacement paperwork is properly documented and that all verifying criteria needed by the manufacturer are processed correctly.The warranty representative keeps abreast of all company announcements,especially factory recalls. The role involves working alongside the company's accounting department to obtain payments for warranty work.The representative keeps customer and service records organized neatly into a comprehensive filing system to ensure that the company maintains a good relationship with all clients,and to make certain that all payments sent and received for.The manufacturer also often do not pay or replace the full amount,and the representative must discover why,and negotiate the rest of the payment on behalf of the customer.The Representative also review the client's claim in order to determine whether or not they are covered under a policy and to evaluate the extent of a settlement or replacement.
WFH Customer Service Representative/Warranty & Replacement Supervisor MarketSource-Alpharetta-GA
March 2015 to March 2017
Attracts potential customers by answering product and service questions:suggesting information about products and services.Opens customer accounts by recording account information.Resolves product or service problems by clarifying the customer's complaint;determining the cause of the problem;selecting and explaining the best solution to solve the problem;expediting correction or adjustment;following up to ensure resolution.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Contributes to team effort by accomplishing related results as needed.I also do warranty and replacements. As a warranty representative I ensure that all warranty & replacement paperwork is properly documented and that all verifying criteria needed by the manufacturer are processed correctly.The warranty representative keeps abreast of all company announcements,especially factory recalls. The role involves working alongside the company's accounting department to obtain payments for warranty work.The representative keeps customer and service records organized neatly into a comprehensive filing system to ensure that the company maintains a good relationship with all clients,and to make certain that all payments sent and received for.The manufacturer also often do not pay or replace the full amount,and the representative must discover why,and negotiate the rest of the payment on behalf of the customer.The Representative also review the client's claim in order to determine whether or not they are covered under a policy and to evaluate the extent of a settlement or replacement.
Store Manager
Popcorn Haven LLC-Tucker, GA
February 2012 to March 2015
answered an average of twenty plus calls a day, greet customers, address inquiries, new product information and assist each customer's sales needs. Describe products to customers and explained care of the merchandise. My team assists customers in person and via telephone. We provide an elevated customer experience to generate a loyal clientele. Effectively communicate with and support sales, marketing and administrative teams daily. We execute in season pricing strategies including promotions and markdowns to reach financial targets annually. The team maintains cleanliness and presentation of production floor and stock room. Monitor cash at multiple checkout stations to ensure adequate cash on hand and established sales goals to achieve monthly quotas. Operate POS system to itemize and complete the number of customer purchases, asking open-end questions to summarize purchases, customer buying habits and how to increase multiple sales. Conduct physical inventory counts during selected time periods. I direct targeted marketing efforts that introduce new products and services in an attempt to obtain new accounts while maintaining relationships with existing accounts. Prepare income statement, balance sheet and projected cash flow. Scheduling,Hiring,and Firing employees made sure store was always neat and clean as well.
Assistant Manager(Mom & Pops)
E&C Enterprises-Irvington, VA
May 2006 to February 2012
Assisted management coached and mentored staff ensuring smooth adaption of new programs. The team marketed customer service programs, politely assisting customers with the intent to enhance the customer experiences to generate a loyal clientele.At E&C we offered customers a positive experience in person and via the telephone. Our process was to recommend selected products, help locate and obtain out-of-state product based on customer request. Weekly walk through was conducted with the manager to discuss interior visual displays, including store and window presentations. Handled daily overflow of paperwork, deposits and cooperated with the accounting department on invoicing and shipping problems. We restocked inventory monthly and renewed cash operation data to verify proper replenishment and controls. Worked with and assisted customers with food selection and order customization requests. Supervised, monitored cash drawers in multiple checkout stations to ensure adequate cash supply as corporate, and proficiently operated POS systems. African Dance Instructor
Performing Arts Center
February 2000 to May 2006
Experience working with a live musician/drummer and recorded music Exceptional knowledge of content in the genre of African dance Strong background in African History by Country specific to the dance style taught by myself Must be versatile with traditional as well as modern African Dance Strong communication skills and while maintaining a consistent schedule Ability to create and implement a curriculum
African Dance Instructor
Performing Arts Center-Kilmarnock-VA
February 2000 to May 2006
Experience working with a live musician/drummer and recorded music Exceptional knowledge of content in the genre of African dance Strong background in African History by Country specific to the dance style taught by myself Must be versatile with traditional as well as modern African Dance Strong communication skills and while maintaining a consistent schedule Ability to create and implement a curriculum
Education
Business Management ((Bachelor's degree))
Strayer University-Georgia-Lithonia, GA
January 2016 to December 2018
Business Management (Bachelor's degree)
Strayer University-Georgia-Lithonia, GA
January 2016 to December 2018
Upper secondary education
Skills
• Planogram implementation
• Typing
• Curriculum standards alignment
• Merchandising display arrangement
• Microsoft Word
• Retail management
• Sales
• Customer support
• Key Holder
• Daycare
• Data entry
• Front desk
• Outside sales
• Assembly
• Cash register
• QuickBooks
• Classroom experience
• Accounting
• Attention to detail
• Scheduling
• Handling customer inquiries
• Visual merchandising
• Seasonal retail displays
• Bookkeeping
• Microsoft Office
• Microsoft Excel
• Leadership
• Customer service
• Organizational skills
• Computer skills
• Clean workspace maintenance
• Behavior management
• Manufacturing
• Payroll
• Administrative experience
• Supervising experience
• Management
• Child welfare
• Marketing
• Greeting customers
• Team Building
• Lesson planning
• Merchandising
• Planograms
• Computer operation
• Instructor
• Classroom Teaching
• Teamwork
• Fashion retail
• Time management
• Retail sales
• Microsoft PowerPoint
• Human resources
• Cash handling
• Clerical experience
Languages
• Bilingual
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