Pharmacy Technician with Healthcare Experience
Resume:
Cecilia D. Howell, RPhT
*** ***** **** ******, **** 1307 Phoenix, AZ 85006
****************@*****.***
PROFESSIONAL PROFILE
Customer service-oriented professional backed by management, pharmaceutical, and healthcare experience. Assist in the processing and dispensing of drug orders and medications. Provide professional, courteous, and efficient customer service while meeting established processes and pharmacy protocols.
High Academic Honors Recognition / Dean's List / Honor Roll and Alpha Beta Kappa (ABK) Honor Society member.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Communication skills are necessary to interact effectively with patients and healthcare providers.
Effective problem-solver and decision-maker, able to assess situations and identify solutions.
Strong time management skills with the ability to establish priorities to meet timelines.
Attention to detail is necessary to prepare and distribute medications and keep accurate patient records.
Professional Applications – Veyo Driver, ClockShark
Microsoft Office Applications – Word, Excel, PowerPoint Type 40 WPM
REGISTRATIONS / CERTIFICATIONS
State of Arizona Registered Pharmacy Technician (RPhT) – #TR02440
State of Arizona Notary Public – #203418513
CPR, AED, First Aid – Certified
KEY QUALIFICATIONS
Prescription Filling Process Prescription Order Entry
Pharmacy Law & Ethics Knowledge of Top 200 Brand / Generic Drugs Customer Service
RX Sig Codes & Abbreviations / Medical Terminology Pharmaceutical Calculations Non-Sterile Compounding Pharmacology Drug & Dosage Interaction Supply & Inventory
Insurance Authorizations / Claims Third-Party Billing Data Entry HIPAA Compliance
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Pharmacy Technician, 2024
EXTERNSHIP EXPERIENCE
Walgreens Pharmacy – Phoenix, AZ 10/2024 – current
Registered Pharmacy Technician / Retail
●Engages customers and patients by greeting them and offering assistance with products and services.
● Resolves customer issues in a positive customer experience.
●Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
●Develops strong relationships with the most valuable customers.
●Under the supervision of the pharmacist, assist in the practice of pharmacy, by state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
●Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manage,r including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.
●Reports, immediately, prescription errors to pthe harmacist on duty and adheres to Company policies and procedures about pharmacy errors and the Quality Improvement Program.
●Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
●Responsible and accountable for registering all related sales on the assigned cash register, collecting and handling cash as required. Takes the customer to the OTC aisle when possible to assist in locating products.
●Handles telephone calls that do not require the personal attention of the pharmacist, including those to physicians.
●Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
●Assists and supports the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
●May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.
●Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
●Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
●Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned.
Pharmacy Technician – Phoenix, AZ 10/2024 – 04/2025
Registered Pharmacy Technician
Closed-door pharmacy assisting the Terros behavioral patients
Entered medication orders by reviewing and interpreting practitioner prescriptions.
Received and filled prescriptions utilizing established policies and procedures for safety.
Prepared medications by mixing, filling, counting, dispensing, and labeling bottles.
Reviewed orders for accuracy and delivered to the patient.
Assisting nurses and doctors with prescription information, intake, and injection medications
Medical Arts Pharmacy – Mesa, AZ 07/2024 – 09/2024
Registered Pharmacy Technician / Retail
Entered medication orders by reviewing and interpreting practitioner prescriptions.
Received and filled prescriptions utilizing established policies and procedures for safety.
Prepared medications by mixing, filling, counting, dispensing, and labeling bottles.
Reviewed orders for accuracy and delivered to the patient.
Maintained confidentiality in compliance with HIPAA regulations.
Helped manage inventory, checked for and removed expired products, and filed records.
Assisted in preparing, reconciling, and billing third-party insurance claims and re-billing rejected and denied third-party claims.
Greeted customers, answered phones, operated the cash register, and collected payments.
WORK EXPERIENCE
One Fair Wage – Phoenix, AZ 04/2024 – Present
Regional Manager / Notary
Oversee Canvassers who are collecting signatures to help raise the minimum wage in Arizona.
I worked with the Secretary of State to obtain the Circulator ID number.
Check Canvassers in and out for shifts, approve timesheets, process payroll, create schedules, enter counts for each Canvasser, review locations using ClockShark, and validate the number of signatures obtained.
Jam Queens Recipeez – Phoenix, AZ 06/2017 – Present
Catering Operations
Answer inbound phone calls, take online orders, and prepare food products for delivery and pick-up services.
Offer a safe, welcoming, and supportive refuge for individuals in need of food.
Work effectively to ensure on-time and accurate production to meet deadlines.
Ensure compliance with company and regulatory guidelines and sanitation and safety requirements.
Veyo, LLC – Phoenix, AZ 03/2012 – Present
Driver / Customer Service Representative
Picked up and delivered packages for medical appointments according to company rules and regulations.
Plan daily schedule based on customer needs and delivery deadlines, and prepare, load, and organize truckload to service accounts.
Use the Veyo Driver Application.
Provide the highest level of customer service by meeting deadlines and communicating professionally.
Truewood by Merrill – Scottsdale, AZ 02/2021 – 09/2022
Medication Technician / Caregiver
Assisted with activities of daily living and administered medications.
Documented patient condition, activities, and any changes to the patient care plan.
Ensured confidentiality and privacy standards of protected health information.
Volunteer with Boop-C's Enterprises as Owner / Member since 01/2024
Offer a safe, welcoming, and supportive refuge for individuals experiencing homelessness
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