Warehouse Operations Leader with 12 Years Experience

ALISON PONTAL O'BRIEN

PROFESSIONAL SUMMARY

Highly versatile operations and warehouse leader with extensive experience in shipping/receiving, inventory control, safety compliance, team supervision, and equipment training. Skilled in managing high-volume industrial environments while maintaining strict standards of quality, accuracy, and customer satisfaction. Known for strong communication, exceptional multitasking, and the ability to lead diverse teams across logistics, manufacturing, and emergency response environments. Dependable, selfmotivated, and committed to continuous improvement.

CORE SKILLS

•Warehouse Operations & Inventory Management

Shipping/ Receiving/ Logistics

•Team Supervision & Training

•Safety Compliance & 5S

Equipment Operation & Certifications Scheduling & Workflow Coordination HR Support (Payroll, Hours Verification)

Quality Verifications and Quality Standards

Customer Service & Communication

•Emergency Response / High-Stress Decision Making

PROFESSIONAL EXPERIENCE

IENJOY HOME — La Vergne, TN - Warehouse Supervisor I March 2024 — November 2025

•Oversee receiving, picking, shipping, and inventory functions for bedding materials.

•Ensure compliance with strict quality standards and customer satisfaction requirements.

•Maintain accurate inventory levels and ensure workflow efficiency across departments.

FEINTOOL TENNESSEE - Antioch, TN - Shipping & Receiving Supervisor / Inventory

Control / Press Scheduler / Safety Committee

June 2020 - March 2024

Supervised shipping, receiving, inventory, steel/material inbound deliveries, and container management.

•Served on the Safety Committee and supported 5S and continuous improvement initiatives. Quality assurance and IATF audits and standards.

•Scheduled press operations and coordinated tooling/steel unloads for production.

•Trained employees on industrial equipment including forklift, order picker, reach truck, bendi, flexi, and pallet jacks.

Supported HR with payroll, time verification, and workforce coordination.

ADVANTUS CORPORATION - Jacksonville, FL - Warehouse / Shipping / Inventory I May

2019 -June 2020

•Managed warehouse operations including picking, packing, receiving, and inventory control.

•Assisted with improving workflow and overall warehouse organization.

TENNESSEE INDUSTRIAL ELECTRONICS - La Vergne, TN Warehouse,

Shipping/Receiving & Maintenance Lead I June 2016 — March 2019

•Supervised up to 12 employees in warehouse, shipping/receiving, maintenance, and inventory.

•Trained operators on forklift, order picker, reach truck, bendi, dock truck, and other industrial equipment.

•Maintained safe, efficient workflows and supported daily operational needs.

LAW ENFORCEMENT & EMERGENCY DISPATCH ROLES

(Prior Experience)

Police Dispatcher / Police Officer

City of St. Augustine Police Department UNF Police Department CSX Police Department

2010-2015

Certified 9-1-1 emergency dispatcher/officer in Florida and Alabama.

Managed high-pressure communication, multi-line phone systems, and emergency coordination.

EDUCATION

Wallace Community College — Criminalistics I Graduated 12/2006 Calhoun Community College — General Education I Graduated 5/2005

EQUIPMENT CERTIFICATIONS

Reach Truck

•Narrow Aisle Trucks (Bendi, Aisle Master, Flexi)

Order Picker Swing Truck

•Dock Truck Electric Pallet Jacks

•Boom Lifts

•Overhead Cranes

•Additional Industrial Equipment

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