IT Systems & Endpoint Administration Specialist
Resume:
Zacory T Schnoor
Independence, MO 64050
************@*****.***
Statement: I look forward to working with a company where I can utilize the skills, education and experience that I have to the benefit and growth of a stable, progressive company and myself.
Technical Experience:
Programming Languages Experience: Unix/Linux shell scripting, Python, Applescript, C++, Windows Powershell, HTML/CSS, Java, Python
Hardware: CompTIA A+ certified technician, Apple/Dell/HP/Compaq/IBM/DEC/NCR Workstations/laptops/servers/storage systems/ATMs and Point-of-Sales systems, custom hardware configuration, setup and installation. Cisco routers/switches.
Operating Systems/Platforms: Windows 7 - Windows 11, Macintosh OS 10.0-10.10, Linux/Unix, DOS, Active Directory, Server 20016-2019, Office 365, Ethernet Networking, DNS, WINS, DHCP, NTFS, TCP/IP, Salesforce
Employment:
Armed Forces Bank Kansas City, MO
Endpoint Services Admin I 2023-Current
Responsible for maintaining, updating, and configuring Remote Distribution Points in Endpoint Configuration Manager.
Configure and package applications for deployment in Endpoint Configuration Manager.
Build, test, and implement chatbot skills using workflows and HTML/CSS.
Build, test, and implement triggers, actions, and data loads within service ticketing system for IT, HR, and Loan Operations.
Work with Salesforce platform provisioning users and troubleshooting.
Service Desk Analyst III – Team Lead 2017- Current
·Assist associates with network, application, and server issues.
·Lead Projects for Knowledge Management, Problem Management, and IT Chatbot Implementation
·Assist managers and directors with workstation issues and team goals!
·Provide on-call support for executives.
·Manage workstation systems with Endpoint Configuration Manager
.
Softek/Illuminate Prairie Village, KS
Implementation/Support Specialist 2015-2017
·Setup of in-house servers for hospital systems.
·Installation of operating systems and specialized proprietary software.
·Configure networking support of in-house servers.
·Server system hardening.
·In conjunction with hospital staff, setup interface channels, transforms, and validation of patient information in Illuminate software.
·Interact with Illuminate users to verify patient data, consistency of data, analytics and reports.
Cerner Corporation Kansas City, MO
Production Support Analyst 2012-2015
·Validate non-production/production domains.
·Assist hospitals and clinics with the building of new bill items, release of suspending charges on patients, and adding requested billing items to existing invoices.
·Build of fax stations and printers on hospital and clinic networks to interface with Cerner applications.
·Assist in the foreign system interface department with issues regarding HL7 transactions, missing patient data, and interface functionality.
H&R Block Kansas City, MO
Digital Tax Solutions Analyst 2010-2011
·Assisted clients with the H&R Block tax software, both online and locally installed.
·Served as escalation technician assisting tier one technicians.
·Worked calculation claims to evaluate whether issues with expected calculations were due to issues within the software, instructions, or user error.
·Focal point for Macintosh issues involving both online and locally installed tax software.
Education:
ITT Technical Institute Kansas City, MO
Bachelor’s Degree- Information System Security 6/2013
GPA: 3.60
Associate’s Degree – IT / Computer Networking Systems 6/2011
GPA: 3.80
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