Business & Operations Analyst

Kevin Clark

Atlanta Metropolitan, United States

*.******@*****.***

https://www.linkedin.com/in/kclark27/

PROFESSIONAL SUMMARY

Dynamic Lead Data Analyst with over 9 years of experience in data analytics and project management. Proficient in engineering reporting solutions, enhancing data accessibility by 40%, and driving a 25% increase in departmental efficiency. Recognized for exceptional contributions, including the AT&T Visionary Award in 2019. Skilled in fostering collaboration among cross-functional teams to ensure on-time project delivery and reduce operational hurdles. Committed to leveraging this expertise to deliver impactful insights and solutions that align with strategic business objectives.

PROFESSIONAL EXPERIENCE

Lead Data Analyst AT&T Atlanta 09/2024 - 07/2025

- Developed and implemented advanced reporting portals that augmented data accessibility by 50% and reduced report generation times by 40%, driving more efficient decision-making across departments.

- Leveraged data analytics to provide strategic insights that propelled a 30% increase in departmental efficiency, directly aligning with AT&T's corporate objectives and facilitating improved operational performance.

- Facilitated collaboration among cross-functional teams and stakeholders to resolve over 20 critical development obstacles, achieving a 100% on-time project delivery rate and enhancing overall project workflows.

Business Analyst AT&T Atlanta 08/2017 - 08/2024

- Awarded the AT&T Visionary Award in 2019 for pioneering project management and innovative solutions, significantly enhancing team collaboration and achieving an average project completion rate 25% ahead of schedule.

- Spearheaded strategic communication initiatives between technical teams and stakeholders, achieving a 30% reduction in project delivery times by effectively addressing and resolving development challenges before they escalated.

- Led cross-functional data analysis efforts that drove a 20% improvement in operational efficiency across key projects, resulting in enhanced performance metrics and elevated project success rates.

Implementation Analyst, Eligibility, Billing, Claims UnitedHealth Group, Optum Rx Atlanta 08/2015 - 09/2016

- Revamped pharmacy billing processes to achieve a 30% reduction in discrepancies, resulting in an overall accuracy improvement of 25%, which enhanced client satisfaction and trust.

- Implemented a dynamic Agile framework that accelerated project delivery timelines by 40%, leading to faster market readiness and improved service offerings across multiple teams.

- Championed daily Scrum meetings to facilitate effective communication and swiftly resolve roadblocks, increasing team productivity by 15% and ensuring consistent adherence to project milestones.

Net New Implementation Business Analyst, Claims NextGen Healthcare Atlanta 09/2010 - 08/2015

- Facilitated annual training sessions for 27+ healthcare practices, driving a 30% increase in operational efficiency and significantly enhancing user proficiency in NextGen's practice management system.

- Drove on-site consultations to assess and fulfill unique practice needs, resulting in tailored solutions and a remarkable 25% boost in user satisfaction ratings.

- Streamlined the new practice implementation process, achieving a 15% reduction in onboarding time by leveraging innovative training methods and enhanced support systems.

Practice Management Business Analyst McKesson Provider Technologies Atlanta 04/2008 - 09/2010

- Resolved 95% of user issues on the first call

Contact this candidate