Versatile Operations and Customer Service Pro

Amen’Ra Fuller

Rochester, NY ***** ********@*****.*** 585-***-****

SUMMARY

Versatile and hardworking professional with experience in shift management, warehouse operations, forklift driving, landscaping, construction, and customer service. Recognized for strong work ethic, reliability, and the ability to quickly learn and excel in new roles. EXPERIENCE

Shift Manager / Key Holder — Dunkin’ Donuts, Rochester, NY (Sep 2023 – Oct 2025)

• Managed store operations, staff coordination, and customer service.

• Handled key holder duties including opening and closing responsibilities.

• Performed cash counting, register balancing, and deposits.

• Trained new employees and enforced safety and hygiene standards.

• Managed workflow and inventory checks.

Forklift Operator — Various Warehouses (3-month assignment, 2023)

• Operated forklifts to safely load and unload shipments.

• Followed OSHA-aligned safety procedures.

• Maintained storage flow and warehouse organization. Production Worker — Flower City Staffing, Rochester, NY (Jan 2023 – Mar 2023)

• Worked assembly-line production and maintained steady workflow.

• Constructed packaging using glue/staple guns and tools. Pallet Repair Technician — CHEP USA, Livonia, MI (Jun 2020 – Aug 2020)

• Repaired pallets using power and hand tools.

• Inspected for defects and ensured safety and quality. Crew Member — Dunkin’ Donuts / Baskin Robbins, Marietta, GA (Sep 2019 – Jun 2020)

• Provided customer service, prepared food, and maintained store cleanliness. ADDITIONAL EXPERIENCE

Landscaping & Maintenance

• Lawn mowing, trimming, edging, and seasonal cleanup.

• Yard care and equipment handling.

Construction & Property Repair

• Drywall repair and patching.

• Interior painting.

• Light carpentry.

• Garbage disposal and cleanouts.

EDUCATION

High School Diploma — Leadership Academy for Young Men (2016–2021) SKILLS

• Forklift Operation

• Shift Leadership

• Cash Handling

• Key Holder Duties

• Customer Service

• Assembly & Packaging

• Warehouse Operations

• Power & Hand Tools

• Landscaping & Lawn Mowing

• Construction Labor

• Drywall Repair

• Painting

• Property Cleanouts

• Strong Work Ethic

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