Accomplished Shift Leader with Food Service Expertise
Resume:
Heartland, TX *****
***********@*****.***
EDUCATION AND
TRAINING
High School Diploma
Vista Del Lago High, Moreno
Valley, CA
June 2010
SUMMARY
Shift leader specializing in inventory management, staff scheduling, and food safety compliance. Trained new employees effectively and addressed customer concerns, achieving high satisfaction levels in fast-paced settings. SKILLS
EXPERIENCE
SERVER/ BAR BACK
El Torito Riverside, California October 2023 - June 2025 SHIFT LEADER
Farmer Boys Moreno Valley, California February 2020 - September 2023 NOEMY CORTES
• Customer service
• Point-of-sale operation
• Cash handling
• Food safety compliance
• Menu knowledge
• Inventory management
• Scheduling staff
• Training staff
• Staff supervision
• Work organization
• Problem solving
• Positive and professional
• Shift management
• Effective communication
• Provided excellent customer service to enhance dining experiences.
• Assisted guests with menu selections and dietary preferences.
• Maintained cleanliness of tables and dining areas throughout shifts.
• Processed customer orders accurately using point-of-sale system.
• Handled cash and credit transactions efficiently during busy periods.
• Resolved guest concerns promptly to maintain satisfaction levels.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Trained new staff on food safety standards and customer service protocols.
• Managed inventory levels to maintain stock and minimize waste effectively.
• Addressed customer inquiries and resolved complaints promptly for satisfaction.
NC
LANGUAGES
Spanish:
Native/ Bilingual
REFERENCES
References available upon request.
• Conducted regular quality checks on food preparation and presentation standards.
• Assisted in training new employees on shift operations.
• Resolved customer complaints promptly and professionally.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Supervised and led employees to maintain productivity and customer service levels.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Inspected food preparation areas to ensure proper sanitation standards were met at all times.
• Assisted general manager with operations game plan and company initiatives implementation.
• Managed daily workflow and scheduled staff for adequate coverage.
• Scheduled team members for shifts based on business needs and customer demand.
• Handled emergency situations with composure and in accordance with company guidelines.
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