Customer Service Administrative

FERN HITE

Fort Lauderdale, FL *****

786-***-**** - *********@*****.***

SKILLS

Host/Hostess

Food Service

Customer Service

Event Planning

POS

Serving Experience

Guest Services

Restaurant Experience

WORK EXPERIENCE

The Licking Restaurant-Miami, FL January 2020 to September 2022

Customer Service Team Leader

Team Leader in Customer Food Service Handler Hostess Cashier at the famous Licking Restaurant a2million- dollar restaurant franchise which there are several locations across the United States serving the Mid Atlantic.

Hire, train and motivate 20 food service handlers.

Increase sales by 40 % and developed great hospitality customer service skills Implemented positive energy on a daily basis and reduce aa lot of rehire and fire by setting a great work atmosphere.

LEVYS RESTURANTS-Miami, FL August 2017 to September 2019

Catering Associate

Set and cleaned up for parties and events for Miami Heat/Guest and other events with and within the Miami Heat Organization.

Ensured a high level of customer service and 100% customer satisfaction

EDUCATION

Miami Dade College in Music

Hillcrest High School - Queens, NY

CERTIFICATIONS AND LICENSES

Food Handler Certification

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