Customer Support & Sales Development Specialist

JOSHUA DAMILOLA ENIAYEWU

Customer Support Specialist Sales Development Representative

Nigeria +234 704-***-**** ********@*****.*** SKILLS

Customer Support

• Multi channel communication

• Inquiry and complaint resolution

• CRM and ticketing management

• Professional client interaction

Sales Development

• Lead generation and email outreach

• Cold calling and appointment setting

• Business development

• Sales pipeline management

Virtual Assistance

• Inbox and correspondence management

• Calendar and appointment scheduling

• Task prioritization and optimization

• Confidential document handling

Project and Task Management

• Workflow organization and reporting

• Task tracking and time management

• Team collaboration using digital tools

• Progress monitoring

CERTIFICATIONS

On-Demand IT Support Skills

DIGITAL WITCH SUPPORT

COMMUNITY.

TOOLS

• Outreach & Email Tools: Lemlist,

Apollo, Mailchimp.

• CRM Tools: Freshdesk, Intercom,

Zendesk.

• Sales Tools: Salesforce, HubSpot

• Collaboration Tools: Google

Workspace, Microsoft Office.

• Appointment setting: Calendly, Pick

Time, Acuity Scheduling.

• Communication Tools: Slack, Gmail,

Zoom, Google Meet.

• Productivity & Task Management:

Trello, Asana, ClickUp, Monday.com.

• Automation: Zapier, Make.

• Data Management: Excel, Sheets

SUMMARY

Empathetic, versatile, and dedicated professional with proven experience in customer support, CRM systems, lead generation, appointment setting, and sales development. Adept at handling customer inquiries with empathy and efficiency, ensuring timely responses and seamless service delivery. Known for strong communication, problem solving, and relationship building abilities that drive customer satisfaction and business growth. Motivated to deliver exceptional customer experiences and streamline operations in remote environments.

EXPERIENCE

Customer Support Operations – HubSpot and Freshdesk REMOTE 2025

• Practiced handling over 100+ simulated customer tickets weekly using HubSpot and Freshdesk.

• Achieved a 95% customer satisfaction rating through prompt, empathetic responses.

• Created a mock knowledge base that reduced average resolution time by 30%.

• Designed response templates to improve clarity and reduce repetitive inquiries. Sales Outreach and Lead Generation – Apollo.io and Lemlist REMOTE 2024

• Built and managed a pipeline of 500+ prospects using Apollo.io and Lemlist.

• Executed personalized outreach campaigns achieving 35% response and 20% appointment conversion rates.

• Tracked campaign performance using analytics, improving efficiency by 25%.

• Collaborated with remote teams to practice lead nurturing and follow-up sequences. Appointment Scheduling and Setting – Picktime and Calendly REMOTE 2024

• Scheduled Scheduled 50+ mock client appointments weekly across global time zones using Picktime.

• Conducted cold calling simulations to confirm interest and set qualified meetings.

• Automated reminders and follow ups, reducing missed appointments by 40%.

• Maintained accurate scheduling records and coordinated seamless virtual consultations.

Project Management and Team Collaboration – Trello and Asana REMOTE 2024

• Created and managed Asana and Trello boards to organize multiple ongoing projects.

• Improved workflow visibility and task completion rates by 50% through planning.

• Automated task updates and progress tracking for better efficiency.

• Strengthened team coordination through digital collaboration tools.

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