Resilient Correctional Officer with Leadership Acumen
Resume:
Angellica Ackermann
Knoxville, TN *****
******************@******.***
Summary
Resilient Correctional Officer skilled in maintaining security and peace in high-stress environments. Known for productivity and efficiency in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and inmate behavior modification strategies. Excel at communication, empathy, and leadership, crucial for fostering safe correctional facilities.
Seasoned Correctional Officer with notable experience in managing inmate populations, enforcing facility policies and ensuring public safety. Skilled in crisis management, conflict resolution and communication. Built strong rapport with inmates to foster safe environment while consistently maintaining facility security. Previous work has positively impacted overall efficiency and safety within correctional facilities.
Skills
Inmate supervision
Conflict resolution
Security checks
Report writing
Rules enforcement
Team leadership
Problem solving
Stress management
Experience
May 2025 - December 2025
Union County Jail - Knoxville, TN
Correctional Officer
Monitored inmate behavior to ensure safety and compliance within the facility.
Conducted regular security checks throughout the jail premises.
Managed inmate transportation for court appearances and medical appointments.
Documented incidents and maintained accurate reports of daily activities.
Assisted in conflict resolution among inmates to maintain order.
Enforced facility rules and regulations to promote a safe environment.
Inspected cells and conducted random searches of common areas.
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
June 2023 - August 2024
Tennova Medical Center - Knoxville
Housekeeper
Clean hallways
Clean bathrooms and patient rooms
Mop, sweep, dust
Take out trash
Change bedding and make bed
Maintained cleanliness and sanitation in patient rooms and common areas.
Operated cleaning equipment to ensure thorough disinfection of surfaces.
Managed inventory of cleaning supplies and restocked as needed.
Followed safety protocols to prevent accidents and ensure a safe environment.
June 2020 - November 2023
Hardees Resturant - Knoxville, TN
Shift Leader
Supervised team members during peak service hours to ensure effective workflow.
Trained new staff on food safety standards and customer service protocols.
Managed inventory levels and ensured timely restocking of supplies.
Conducted daily facility inspections to maintain cleanliness and safety standards.
Resolved customer complaints swiftly to enhance guest satisfaction experience.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Resolved customer complaints promptly and professionally.
Supervised and led employees to maintain productivity and customer service levels.
Education and Training
July 2025
Penn Foster College Scottsdale, AZ
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