Customer-Centric Front Desk & Food Service Professional

HEAVEN WALKER

EDUCATION

High School Diploma, Expected in 06/2025

Gary Middle College - Gary, IN

PROFESSIONAL SUMMARY

Experienced and customer-centered team members with a background in the restaurant and floral industry. I handle multiple inquiries with care while keeping work areas organized, respecting confidentiality, and maintaining a professional atmosphere. I'm quick to learn, quick to help, and committed to creating a positive experience for every customer and team member.

EXPERIENCE

Front Desk Receptionist, 08/2025 to 11/2025

The House of Elegant Floral - Gary, IN

• Resolved customer issues quickly and notified supervisor immediately when problems escalated

• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits

Restaurant Team Member, 04/2024 to 07/2025

The J's Breakfast Club - Gary, IN

• Operated register to process payments and collect cash payments for order totals

• Served food and beverages promptly with focused attention to customer needs

• Cleaned and organized kitchen, dining, and service areas

• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards

McDonald's Crew Member, 07/2023 to 03/2024

McDonald's – Atascadero, CA

• Took orders, prepared meals, and collected payments.

• Customer satisfaction improved by providing friendly and efficient service at the register.

• Kept food preparation area, equipment, and utensils clean and sanitary.

• Helped maintain a clean and welcoming dining area for customers

• Contributed to increased sales by upselling menu items and promoting special offers.

• Ensured food safety by rigorously adhering to sanitation standards during food preparation.

CONTACT

Address: Gary, IN 46402

Phone: 805-***-****

Email: ***************@*****.***

SKILLS

• Time management

• Multitasking and organization

• Teamwork and collaboration

• Customer service

• Telephone etiquette

• Supply management

Contact this candidate