Product Operations & Customer Experience Specialist
Resume:
Product Operations Assistant - HoneyBee Technologies, Atlanta, GA
December 2019 - August 2023
Served as a friendly first point of contact, helping customers by phone and email and understanding their needs clearly.
Organized product information and created SKUs, keeping digital data accurate and easy to navigate. Cleaned, photographed, and uploaded tech products to eBay, focusing on clear presentation and what users needed to feel confident in their purchase.
Guest Service & Cashier — Small Cakes Cupcakery, Newnan, GA October 2023- December 2023
Welcomed customers, learned their preferences quickly, and helped them find what they wanted. Noticed common questions and frustrations and communicated them to improve the customer experience. Managed POS tasks with a positive attitude in a fast-paced environment. Hostess & Bartender — Iron Age Steakhouse, Newnan, GA November 2025 -Present
Greeted and guided guests with warmth, making sure everyone felt taken care of. Read the room and anticipated needs, helping reduce wait-time frustration and improve flow. Worked closely with the team to keep communication smooth and service consistent during busy hours. Maya
Rivera
Bringing experience in customer-facing roles and a psychology background, with a growth mindset, strong communication, and keen organizational skills
Education
Georgia State University
Atlanta, GA• Expected in May 2026
Currently Attending: Community
Psychology B.S
•
Georgia State University Dean's
List Fall 2024
•
Georgia State University
Achievement Scholarship
Recipient ~ Fall 2024 and Spring
2025
•
Georgia State University
Foundation Scholarship Recipient
~ Fall 2024 and Spring 2025
•
Georgia Southern University
Spring 2023 Deans List
•
Georgia HOPE scholarship
recipient Spring 2022 to current
3.54 GPA
Expertise
Experience
*************@*****.***
Newnan, Georgia 30265
CPR/AED Certified ( January
2024)
Research: User interviews, user observation,
qualitative data gathering, note-taking, theme
identification
Data & Tools: Microsoft Excel, Google Workspace,
data organization
Communication: Fluent writing, customer
communication, conflict resolution
UX Strengths: Empathy, problem-solving, pattern
recognition, understanding user needs, workflow
improvement
Contact this candidate