Inflight Supervisor & Cabin Safety Leader

Mark Colao

Palm Springs, CA

*********@*****.*** 314-***-****

Inflight Supervisor Cabin Safety & Training Leader

Professional Summary

Inflight Supervisor and Training Leader with 19+ years of domestic and international aviation experience. Extensive background supervising inflight crews, conducting safety and emergency procedures, and training new flight attendants in live operational environments. Known for calm leadership, FAA compliance, and delivering consistent, high-level customer service.

Core Competencies

Inflight Crew Leadership & Supervision

Cabin Safety & FAA Compliance

Flight Attendant Training & Coaching

Emergency & Medical Response (CPR/AED)

Operational Readiness & Preflight Checks

Customer Experience & Service Recovery

Conflict Resolution

Team Performance Management

Professional Experience

Lead Flight Attendant / Flight Attendant

Delta Air Lines (formerly Northwest Airlines) 2000–2019

Supervised and coordinated inflight crews of up to 14 flight attendants while serving up to 400 passengers per flight

Conducted inflight training and coaching for new hires, ensuring adherence to safety and service standards

Performed preflight inspections of emergency equipment and verified cabin readiness

Delivered clear safety briefings and ensured compliance with FAA regulations and company procedures

Administered emergency medical care and coordinated responses during inflight incidents

Maintained calm, authoritative leadership during irregular operations and high-pressure situations

Delivered consistent premium customer service across domestic and international routes

Additional Experience

Assistant Non-Foods Manager (Trainee)

Dierbergs Markets 2021

Developed leadership and operational skills including inventory planning, team support, and maintaining performance standards in a customer-facing environment.

Grocery Associate

Dierbergs Markets 2019–2024

Supported daily operations in a high-volume retail environment while delivering customer service and maintaining operational standards.

Certifications & Training

FAA Flight Attendant Certification

CPR, First Aid & AED Certified

Aircraft Experience: Boeing 717, 727, 737, 757, 767, 777, 747 Airbus A300, A319, A320, A321, A350 MD88/90

128 Hours Flight School 2 Years College Coursework