Industrial Equipment Operator & Front Desk Specialist

Amber Brown

Equipment Operator & Front Desk Agent

**** ****** ****** ** ** • Corydon• In• 47112 • 270-***-**** *************@*******.***

Heavy Power Industrial Operator & Front Desk Agent with 13 years' experience in the customer service and hospitality industry. Outstanding communication skills and impeccable attention to detail and accuracy. Seeking a fast-paced position where my skills can help improve the business as a whole. 3 years experience with industrial vehicles. Highly trained and certified to operate stand-up forklift (reach truck), forklift, tugger, and a cherry picker. 10/2020 - 10/2021-Reach Truck Operator I Ensured that internal and external customers are supplied with all required materials and supporting documentations. Loaded and unloaded trucks of outgoing and incoming materials. Moved, organized, and stored materials in correct warehouse locations. 10/2019 - 10/2020- Reach Truck Operator I Ensured that internal and external customers are supplied with all required materials and supporting documentations. Loaded and unloaded trucks of outgoing and incoming materials. Moved, organized, and stored materials in correct warehouse locations. 05/19 - 9/2019 - Front Desk Agent Holiday Inn Express Issued room keys to guests upon check-in and answered questions regarding how to use them properly. Took reservations over the phone, in person and via computer for guests and provided confirmations. Acquired a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows. Reported maintenance problems to the appropriate personnel.

09/17 - 03/19 - Front Desk Agent Courtyard Marriott Coordinated room assignments, processed arrivals and departures and ensured satisfaction of guests accommodations upon arrival and departure. Multi task, check inn, check out, answer phones, etc.. Resolved guest issues/complaints.

01/16 - 05/17 - Front Desk Agent Fairfield Inn Answered the phone by the second ring and greeted callers enthusiastically. Answered calls and routed them to the proper guest or department when the switchboard operator was unavailable. Communicated problems regarding guest rooms to housekeeping services and maintenance personnel. Took reservations over the phone, in person and via computer for guests and provided confirmations. Sorted mail and other important data.

Skills:

-Cash handling -Decision-making abilities -Conflict and issue documentation -Sales -Supply replenishment -Room assignments -Problem-solving skills -Emphasizing aptitude -Customer service -Social perceptiveness

-Automotive logistics and procedures

-Manufacturing and warehouse procedures

-Loading and unloading

-Creative Problem Solving

-Organization skills

-Time management

-Inventory management

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