Data Center Operations Specialist Resume Summary

Brian Ngo

*********@*****.*** 951-***-**** Orange, CA

WORK EXPERIENCE

Present Sidus Group Oct. 2019 – Current

Data Center NOC Technician Irvine, CA

Facility expert with knowledge in: Customer and facility cross connects both copper and fiber, performing security wifi scans, taking power readings off live RPP panels, coordinating with networking team on port turn ups and turn downs, troubleshooting physically any networking or server issues, consoling into physical servers, setting up KVMs

Racked/cabled HP, SUN, and CISCO servers switches, switches, routers, etc. Used analytical tools and knowledge to diagnose and remedy system malfunctions.

Created and maintained spreadsheets with collected data to produce and publish a monthly metrics report.

Completing VM decoms overnight

Troubleshooting failed hardware, software or services in dedicated windows and linux servers.

Performed daily walk-through of the data center facility to record data such as kW and load percentage of PDUs, HVAC temperatures, UPS load, and chiller tower readings Hosting.com Oct. 1998 – Oct. 2019

Data Center NOC Technician Irvine, CA

● Assisted manager in managing a team of operations technicians

● Coordinating vendors for facility preventative maintenance events and repairs of all equipment including but not limited to; UPS systems, ATS gear, PLC gear, Generators, Chillers, Pumps, HVAC units both dx and air handler, electrical distribution panels, networking backbone infrastructure

● Hands-on operation of physical facility load transfers to test equipment readiness

● Project management involving facility upgrades with hands on experience in; Fire suppression system upgrade, access control upgrade, video surveillance monitoring upgrade, containment installations, and cage builds / decoms

● Service manager for disaster preparedness (Emergency Action) drills across all data centers.

● Maintaining the staffing schedule and coordinating shift coverage 24/7 support

● Interviewing, hiring, onboarding, training and performance reviews of all staff members.

● Coordination of change management resources internally and externally.

● Managing a ticket queue while prioritizing and assigning resources to tasks.

● Ensuring the facility meets all guidelines required for compliance PCI, SOC I, SOC II EDUCATION

San Jose State University 1989-1992

Bachelor of Science in Mechanical Engineering San Jose, CA SKILLS

Proficient with Microsoft software (Office), experience with VMware and VM Decommissions

Troubleshooting failed services in dedicated Windows and Linux servers

Server and networking rack and stack hardware installations

Cross connections, wifi scans, RPP power readings, coordination of port turn up/downs

Communication skills between employees and customers, excellent customer service skills

Experience with and the ability to work well under pressure

Contact this candidate