Tech-Savvy Administrative Professional, Remote-ready
Resume:
Alicia Ramirez
Battle Creek, MI *****
************@***.***
Professional Summary
Motivated and tech-savvy professional with a strong background in administrative support, customer service, and technology. Known for a passion for learning and a knack for quickly mastering new systems and tools, including Salesforce, Microsoft Office, and SharePoint. Proven ability to provide exceptional customer service and streamline processes to improve operational efficiency. Dedicated to helping others and excelling in remote work environments, with a focus on delivering results and ensuring client satisfaction. Seeking a work-from-home position to leverage my technical skills, organizational expertise, and commitment to continuous growth.
Willing to relocate: Anywhere
Work Experience
Administrative Assistant
TEKsystems-Remote
December 2024 to Present
Short term contract working a project for USAA:
• Dispatching.
• Salesforce.
• Eagle.
• ServicePro.
• Phone calls.
• Customer Service.
• Sharepoint.
• Assigning and reviewing insurance claims.
• Working independently while communicating within the company as a team to give the best service for our clients.
• Managing confidential information.
Tax Professional
H&R Block-Battle Creek, MI
November 2024 to Present
• Part time seasonal Tax Specialist.
• Workday.
• Appointment Manager.
• Teams.
• Customer service.
• Phone calls.
Short Term Contract - Customer Service Representative TEKsystems-Battle Creek, MI
August 2024 to October 2024
• Short term contract assignment
• Checked insurance eligibility and pull authorizations.
• Create sales orders and communicate with patients until product is delivered
• Ability to use Microsoft Office, Teams, Meeting, Mail, Brightree, and insurance eligibility websites
• Assisted customers in ordering durable medical equipment
• Answered incoming phone calls and directed patients to the correct location
• Worked reports and checked patients in for appointments Optician
MyEyeDr-Battle Creek, MI
October 2022 to June 2024
• Facilitated insurance verification and appointment scheduling.
• Handled phone inquiries to schedule appointments at specialized medical facilities.
• Assisted customers in selecting eyewear options that align with their insurance coverage and ongoing promotions.
• Guided customers in obtaining accurate measurements for a comfortable fit of their glasses.
• Processed insurance claims and worked closely with the lab to ensure a smooth process from order placement to delivery, always going the extra mile to ensure satisfaction. Dispatcher / Install Coordinator
CTI Mechanical Contractors-Battle Creek, MI
November 2019 to August 2022
• Organized service technicians and allocated them to their service appointments, ensuring timely and efficient service.
• Oversaw documentation related to job quotes and installation procedures, maintaining accuracy and compliance.
• Managed customer inquiries and provided support through multiple phone lines.
• Handled payment processing and generated invoices.
• Implemented new procedures to improve operations, showcasing exceptional multitasking abilities.
• ServiceTitan
Receptionist/Optician
Americas Best Contacts and Eyeglasses-Battle Creek, MI April 2019 to November 2019
• Conducted insurance verification and collected customer information to schedule appointments.
• Managed phone calls to arrange appointments and transmitted medical records via fax.
• Referred patients to specialized doctors and distributed eyeglasses
• Assisted customers in selecting suitable eyewear options based on their insurance coverage and promotions.
• Submitted insurance claims and collaborated with the lab to ensure a seamless process from order placement to delivery.
Medical Records Clerk/Receptionist
DayOne Family Health Care P.C-Battle Creek, MI
June 2015 to January 2019
• Conducted insurance verifications, carefully reviewing details to ensure accuracy.
• Scanned and analyzed information in patient charts, improving record-keeping efficiency.
• Efficiently managed all incoming faxes from specialty offices.
• Diligently handled the mailing of medical records.
• Ensured a smooth check-in and check-out process for patients.
• Addressed phone calls to schedule appointments or patient concerns.
• Consistently went the extra mile to assist colleagues in various departments, fostering a collaborative work environment.
• Gained experience in utilizing the EPIC system.
Manager
Papa Murphy's-Battle Creek, MI
June 2007 to June 2015
• Efficiently created schedules, ensuring smooth operations and reducing labor costs.
• Diligently managed inventory, ensuring accurate stock levels and reducing waste.
• Assigned job duties to employees, ensuring clarity and productivity.
• Actively supported the team during busy periods, assisting with rushes.
• Input financial and inventory data into the computer system.
• Readily covered shifts in case of employee absences, ensuring uninterrupted workflow.
• Conducted interviews, training, and scheduled monthly meetings.
• Managed human resource forms.
Education
Bachelor's degree in Computer Science
Colorado State University-Global Campus
January 2024 to Present
Associate's degree in Health Administration
University of Phoenix-Online Campus
January 2009 to December 2011
Skills
• Acuity Scheduling Software (2 years)
• Medical Scheduling (4 years)
• Cash management (5 years)
• Bookkeeping
• Human resources
• Office management
• Medical Records
• Medical Terminology
• Phone etiquette
• SharePoint (3 years)
• Computer skills
• Microsoft Office
• Graphic design
• Insurance Verification (5 years)
• Laboratory Experience
• Cash handling
• Insurance Verification
• Microsoft Access
• Employee Orientation
• Sales
• ServicePro (1 year)
• Tax Experience (1 year)
• HIPAA
• Organizational skills
• Optical experience
• Inventory control
• Appointment scheduling
• Epic
• Patient Care
• Schedule management
• Communication skills
• Typing
• Multi-line Phone Systems
• Customer service
• Interviewing
• Management
• Adobe Photoshop
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