POS/IT Infrastructure Specialist with A/V Expertise

KENNARD BROGDEN

Pikesville, MD ***** 443-***-**** ***********@*******.***

Specializing in deploying/supporting POS systems, network infrastructure, and A/V integrations. Certifications (valid through 2028)

DoD 8140 IAT Level II

CompTIA Security+ CompTIA Network+ CompTIA A+

Employment

POS Reseller — Lithos Technosoft Pvt Ltd

Hanover, MD (Independent Contractor) Nov 2024 – Present

• Installing and supporting LithosPOS systems throughout Maryland, DC, and Northern VA.

• Conducting product demos, guiding clients through feature selection & legacy support. IT Inventory & Low Voltage Technician — Royal Farms Security & Sound Technologies Inc. Middle River, MD (Full-time) Mid-Atlantic Region (Subcontractor) Aug 2021 – Nov 2024

• Pre-wired and deployed network infrastructure, POS, A/V, and telecom systems for new site builds.

• Provided remote support to field technicians, and store staff via Datto RMM and Hexnode MDM.

• Installed and configured server racks, routers, switches, patch panels, cabling, and a wide range of POS hardware including terminals for MoneyGram, Maryland Lottery, and NCR Self-checkout kiosks.

• Coordinated POS installation projects with vendors, handled procurement through NCR and resellers, and managed IT inventory, staging, and configuration.

Repair Technician — Spin Fleet Operations

Baltimore, MD (Full-time) Mar 2020 – Aug 2021

• Installed/repaired NFC, BT, GPS, and WWAN modules for electric scooter fleet.

• Utilized MDM tools to configure settings, manage firmware updates, and optimize fleet performance.

• Performed fleet inspections, decommissioning units approaching their EOSL. Education

University of Maryland — College Park, MD — AI Development Lincoln College of Technology — Columbia, MD — Automotive Technology Baltimore City College HS — Baltimore, MD — High School Diploma Skills: Low Voltage Installation, System Administration, Imaging/OS Deployment, Hardware/Software Troubleshooting, End User Device Configuration/Security, PCI Compliance, Remote Monitoring & Management

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