Operations Leader with Customer-Focused Experience

KENDRA REDMOND

**** *. **** ** ******, IL ***** 708-***-**** ***************@*****.***

OBJECTIVE

My goal is to gain excellent leadership, communication, and interpersonal skills enhanced through progressive experience and responsibilities.

EXPERIENCE

Supervisor at Kohl’s Department Store July 26th 2001 to May 22nd 2025

Resolve customer complaints and answer questions. Communicate with employees and offer guidance to help them perform well. Interact with customers and work to achieve customer satisfaction, and train/mentor new employees during their onboarding phase.

Personal Assistant • Division of Rehabilitation Services • Feb 1st 2020 to Present

Assist clients with personal hygiene, including showering, oral care, hair, and skin care. Meal preparation, housekeeping, running errands, and providing companionship.

Operations Manager • Fed-Ex Ground • OCT 26th 2006 to NOV 19th 2019

Effectively lead package handlers to meet established goals. Able to read, interpret, and draw conclusions from numerical data. Software skills, including use of Microsoft software and web-based applications.

EDUCATION

DIPLOMA OBTAINED • 1995-1999 • Richard T. CRANE

AP AND HONORS CLASSES

VOLUNTEER EXPERIENCE OR LEADERSHIP

Conduct and Administer Operation, including reporting on industry trends and shift to offer valuable insights on opportunities for new growth. Prepare activity reports to inform management of status and implementation of plans, programs, service and quality initiatives.

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