Work-from-Home Customer Support Specialist

SHANNON

FRANKLIN

**** ** ******* **** *****, Florida 32347

850-***-**** ************@*****.***

Customer care specialist with 30+ years turning complex, high-pressure inquiries into timely, satisfying outcomes. Calm de-escalator and empathetic communicator who protects relationships and brand trust. Versatile across field and office settings; known for simplifying processes, coordinating with teams, and keeping competing priorities on track, currently pursuing a BBA through Strayer University to broaden business insight and leadership capability.

EXPERIENCE

OFFICE MANAGER

Osceola Well Drilling St. Cloud, FL

1992 - 2022

Managed and grew key accounts by developing strong relationships, identifying opportunities, and implementing effective sales strategies.

SALES ASSOCIATE

Steadley Solar Orlando, FL

1991 - 1991

Drove revenue growth through exceptional customer service and strategic sales techniques as a Sales Associate.

EDUCATION

BACHELORS IN BUSINESS ADMINISTRATION

Strayer University - Remote

SEPTEMBER 2028

Degree in Business Administration with a comprehensive understanding of core business principles.

SKILLS

Communication

Critical thinking

Collaboration

Problem solving

Flexibility

Organization

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