Customer Service Professional with Call Center Expertise

Alixandria Clemens Salem, OR 503-***-****/***************@*****.***

Professional Summary

Friendly and dedicated customer service professional with extensive experience in call centers, mobile sales, and mortgage support. Proven ability to resolve customer issues efficiently, build rapport, and deliver excellent service across diverse industries.

Core Skills

Customer Account Management

Call Center Operations

Technical Support & Troubleshooting

Sales & Product Knowledge

Communication & Interpersonal Skills

CRM & Data Entry

Conflict Resolution

Multitasking in Fast-Paced Environments

Professional Experience

Mobile Associate Exclusive Wireless – Canby, OR May 2024 – Oct 2024

Assisted customers with account setup and phone purchases

Delivered personalized service and product recommendations

Customer Service Representative BroadPath Healthcare Solutions – Tucson, AZ Jun 2023 Freedom Mortgage Corp – Mount Laurel, NJ Nov 2022 – Jan 2023 Diamond Select Lead Group LLC – Multiple Locations Aug 2022

Supported clients with mortgage inquiries and account updates

Connected customers with local lenders and resolved service issues

Managed high call volumes with professionalism and empathy

Mobile Expert T-Mobile USA Inc – Bellevue, WA Jun 2020 – Oct 2020

Provided technical support and sales assistance for mobile devices

Educated customers on service plans and promotions

Call Center Agent Consumer Cellular Inc – Portland, OR 2019 – 2020

Handled inbound calls and resolved customer concerns

Maintained accurate records and ensured customer satisfaction

Customer Service Roles (Temp & Seasonal) Express Temp – Oregon City, OR Jul 2019 – Aug 2019 PQH Wireless Inc – Omaha, NE Feb 2022 Butler America Aerospace LLC – Shelton, CT Feb 2021 – Mar 2021

Delivered support across various industries and adapted quickly to new systems

Education

Vocational Certification in Early Childhood Education Clackamas Community College – Jun 2012

Certifications

Oregon Food Handler’s Card

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