Administrative Office & Collections Specialist

Phoenix A. Sanchez

**** ********* ***

Bakersfield,CA 93306

Cell 657-***-****

●************@*****.***

OBJECTIVE: Obtain employment within a company where I utilize my acquired skills and abilities as well as receiving the opportunity to take on new challenging and opportunities to increase my knowledge and advance my skills.

SUMMARY EXPERIENCE

Office:

●Provided daily office support including answering phones, data entry, mail distribution, and document reproduction

●Inventoried, maintained and ordered office supplies

●Coordinated file organization, supply management, and development of office procedures

●Typing speed 55 words per minute

●Billing

●Collections

●Accounts Receivable

●Communicates effectively with all levels of Management and Customers

●Always abide Confidential rules and guidelines

●Always maintains a professionalism

Computer/Technology:

●Microsoft Word, Excel, Outlook, Sage, CRM,,Microsoft Teams, RingCentral, Zoom, cash registers, various-copiers, fax machine and computers

●Scan, Fax

●Paging systems (radio and overhead)

●Multi-line phone systems

Customer Service:

●Answered phones efficiently, professionally at fast past level

●Negotiated Contracts

●Met and Exceeded lead generation goals

●Set Appointments according to company guidelines

WORK HISTORY.

1/2025- Present

CAPK

Bakersfield, CA

HR Admin Tech

Filing, coping, scanning documents, answering phones, reviewing

employee files

03/2020 – 7/2023 Rayne Water Irvine, CA

Collection Specialist

Accounts Receivable/Collections

Administrative Assignments

Dispatch Routes

Create Work Orders

Answer Phones

05/2018 – 05/2019 Automotive Service Center Santa Ana, CA

Sale Closer

Answered Phones

Screened calls and sent caller to designated department

Met and Exceeded lead generation goals

12/2015- 05/2016 American Advisors Group Orange, CA

Customer Service Rep

Answered Phones

Screened calls and sent caller to designated department

Met and Exceeded lead generation goals

11/2013-11/2015

Student Loan Advocates

Santa Ana, CA

Opener

Pre-qualify students that had student loans for the government program forgiveness, high call volume transfers to closers

08/2009 – 08/2012 Sears Santa Ana, CA

Cashier

Handle cash and credit transaction

Stocking Items

Problem solving face to face

EDUCATION

2007 – Present Orange Coast Community College (OCC) Costa Mesa, CA

Radiology Tech Program

2001 – 2002 Computer Education Institute (CEI) Anaheim, CA

GED/Automated Office Procedures

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