Versatile Customer-Focused Technician and Driver
Resume:
Robert Peacock
****************@*****.***
Salisbury, MD 21801
Authorized to work in the US for any employer
Summary
To work with a strong company that can utilize my ability to provide outstanding customer service and my strong personal skills to build great working relationships.
Work experience
Delivery Driver
4 Dimensions LLC - Seaford, DE September 2023 to Present
diver for amazon. delivers amazon packages while operating a company vehicle and maintaining and clean driving record
Service Technician
Eastern Shore Coffee & Water - Salisbury, MD January 2022 to June 2022
diagnose troubleshoot install and repair coffee machines drink dispensers and water coolers
Service Technician
Eastern Quality Vending - Salisbury, MD September 2019 to May 2021
Setup vending machines for delivery
•Diagnose and repair vending machines and kitchen equipment
•Pull orders as needed for warehouse and drivers
•Deliver products to customers as needed
IT Technician
Worcester County Board of Elections - Snow Hill, MD March 2018 to September 2019
County I.T. Tech.
•Troubleshoot and repair other hardware items as needed
•Replaced system boards and hard drives as needed
•Network and troubleshoot windows 8 & 10 based issues
•Setup electronic voting equipment
•Troubleshoot electronic voting equipment
•Install voting equipment at various locations
Shop Manager/ Service Writer
Complete Automotive Repair Specialists - Salisbury, MD September 2017 to March 2018
•Help generate sales for new business
•Oversee repair shop and technicians
•Handle all customer needs and concerns
•Follow through with parts tracking and repair updates as needed
Shop Manager/ Service Writer
Salisbury Automotive Repair - Salisbury, MD May 2017 to September 2017
•Oversee auto shop and employees
•Enter customer info and tech. recommendations
•Price and order parts as needed
•Update customers on all aspects of repairs
Driver
Hope And Life Outreach - Salisbury, MD October 2016 to May 2017
•Pick up of customer donations in company vehicle
•Facility maintenance and repair
•IT support for office and other buildings
Laborer (part Time)
Dailey's Construction - Salisbury, MD June 2014 to June 2016
•Remodel and new construction projects
•Measuring cutting and fabricating projects as needed
•Duties including, painting, basic electrical tear down and rebuild of projects
Technical Support Engineer
NCR Corp - Dayton, OH March 2013 to January 2014
Used remedy ticketing system to open and close calls
•Provide mid level IT customer assistance and problem resolution to a wide variety of customers
•Responds to customer calls and e-mail providing a single point of contact for timely resolution and all services for network and PC related issues
•Interacts with customers and escalate issues to a higher level if required
Operations Manager
Motion Industries - Delmar, MD March 2010 to February 2011
Managed customer support and sales (team of 6)
•Oversee warehouse and day to day operations
•Handled billing and ordering of inventory proficient in MS excel
•Liaised with help desk to resolve PC issues and performed in house resolution
Service Technician
First Level Tech - Houston, TX October 2007 to December 2009
Troubleshooting, and repair all computer systems at Wal-Mart and Sam's club on the Eastern Shore.
•Service all ATM's on site
•Dell Certified
Service Technician
Fairbanks Scales Baltimore MD - Baltimore, MD November 2006 to September 2007
Service and repair of scales and electronic weighing devices. In depth electrical troubleshooting
•driving Test truck which requires CDL class B license.
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