Product Owner with Data-Driven Growth Expertise

WENDY MULOBOLE

Silver Spring, MD P: +1-301-***-**** *************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Product Owner with 4+ years of experience in product ownership, business analysis, and data analytics. Key achievements include:

● Improved customer retention by 8% by implementing data-driven churn reduction strategies.

● Increased sales coaching adoption by 15% by delivering call analytics dashboards.

● Reduced developer onboarding time by 25% by authoring technical documentation and API contracts. PROFESSIONAL EXPERIENCE

DOJO AI (Part-time) July 2025 - Present

Product Owner

● Led product team to define the product vision and roadmap for call analytics, enabling sales reps and managers to improve coaching effectiveness and drive performance gains.

● Created and prioritized backlog items (user stories, epics, acceptance criteria) that aligned with business goals, helping the team deliver features that increased coaching adoption by 15%.

● Conducted requirements analysis and stakeholder interviews to capture functional needs, resulting in analytics dashboards that provided visibility into rep performance and reduced manual reporting effort by 25%.

● Produced process flows, storyboards, and wireframes in Figma and Miro, accelerating stakeholder alignment and cutting design iteration cycles by 20%.

● Facilitated backlog refinement, sprint planning, and sprint reviews, improving sprint predictability and reducing scope creep by 18%.

● Delivered sprint demos to stakeholders, capturing actionable feedback that shaped future iterations and drove stronger engagement across sales leadership.

HUGHES NETWORK SYSTEMS Germantown, MD

Technical Product Owner May 2022 – Present

● Gathered requirements through stakeholder interviews and translated them into 40+ prioritized backlog items in Jira, driving features that reduced churn.

● Partnered with a 9+ person cross-functional team to deliver in 3-week sprints, improving on-time delivery by 20%.

● Built and maintained a product roadmap aligned with retention goals, securing buy-in from executives and stakeholders.

● Launched RESTful APIs that cut service response times by 30% and boosted customer satisfaction scores.

● Authored technical documentation and API contracts, reducing developer onboarding time by 25%.

● Used SQL and Python to uncover churn patterns, influencing retention features that increased 90-day customer retention by 8%.

● Drove technical best practices with engineering, reducing technical debt by 15% over three release cycles. HUGHES NETWORK SYSTEMS

Technical Business Analyst

● Spearheaded requirement gathering sessions and engineered a centralized data platform on the Elastic (ELK) Stack, cutting manual intervention time by 2 hours per week and improving data accessibility for decision-makers.

● Collaborated with cross-functional teams to design a Python-based pipeline that parsed over 100GB of raw JSON data weekly, accelerating issue detection and enabling faster root-cause analysis.

● Led requirements analysis for an IVR application that reduced on-call engineer response times by 30 minutes per incident, streamlining communication channels and enhancing service reliability.

● Developed interactive Tableau dashboards that translated complex data into actionable insights, enabling leadership to track KPIs and improve reporting accuracy for strategic planning. EDUCATION & CERTIFICATIONS

● UNIVERSITY OF MARYLAND - Bachelor of Science - Information Science

● Agile Product Owner, Mastering User Stories - Agile Academy LLC

● Agile Product Owner (APO) - ICAgile

TECHNICAL SKILLS

Agile & Tools: Azure DevOps, Jira, Confluence, Miro, User Stories, Wireframing, Backlog Grooming Data & Analytics: Python(Pandas, Matplotlib, Seaborn), SQL(SQL Server, MySQL), Tableau, PowerBI Cloud & Platforms: Google Cloud Platform(BigQuery, GCS), Elastic search (ELK) Other: REST APIs, Linux, Git, Advanced Microsoft Office Suite (Excel, Word, PowerPoint) Certifications & Training: ICAgile Certified Professional(ICP), ICP -Agile Product Owner (In progress), Certified Scrum Master (In progress)

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