Billing & Collections Specialist with Process Improvement

Melvin Grigsby

Los Angeles, CA ***** 310-***-**** ********@***.*** He/Him/His

Skills

Business: Accounts Receivable Management, Billing & Collections, Client Communication, Reconciliations, Financial Reporting & Analysis

Tools & Technology: Microsoft Office (Excel, Word, PowerPoint), Aderant Enterprise, Billing Systems, Data Management

Strategy & Design: Process Improvement, Analytical Problem Solving, Time Management, Creative Solutions Engineering

Professional Experience

Ford Drive – Remote / Los Angeles, CA

Billing Coordinator Oct 2024 – Dec 2025

Lead billing operations for a nationwide vehicle subscription service under Ford Motor Company, overseeing invoicing, payment processing, and reconciliations.

Manage end-to-end account lifecycles, ensuring accuracy, compliance, and a seamless customer experience. Coordinate cross-functional efforts with finance, operations, and customer success teams to align billing strategy with organizational goals.

Implemented automation initiatives improving billing accuracy and reducing processing time by 30%. Monitor key performance indicators including DSO, customer retention, and billing error resolution. Westlake Financial Services – Los Angeles, CA

Collections Specialist Dec 2016 – Oct 2024

Managed full accounts receivable cycle including billing, collections, reconciliation, and transaction recording. Reduced overdue accounts by 20% through proactive outreach and improved client communication strategies. Utilized Aderant software to maintain accurate documentation and generate financial reports for audits. Firestone Complete Auto Care – Los Angeles, CA

Service Advisor Jan 2015 – Nov 2019

Improved service workflow efficiency resulting in a 6% productivity increase and contributed to a 16% revenue increase through strategic upselling.

Rent A Wheel – Los Angeles, CA

Assistant Manager Jul 2013 – Dec 2015

Managed executive scheduling, implemented digital customer engagement tools, and increased client interaction by 35%.

Inglewood College Prep – Inglewood, CA

Academic Counselor / Account Support Sep 2021 – Present Improved payment collections by 20% through refined outreach practices while maintaining HIPAA-compliant handling of sensitive information.

Resolved billing discrepancies for 50+ clients weekly and reduced overall collection losses by 15%. Education

North-West College – West Covina, CA

Licensed Vocational Nursing (LVN) Program, Expected Completion 2025 Marymount California University – Rancho Palos Verdes, CA Completed Coursework in Communications & Psychology

Contact this candidate